VOIP office phone systems

[J-J]

I'm after a VOIP system for our offices that's based around using a physical desk phone. Does anyone have any suggestions?

We're currently with ring central but the service has been terrible of late and the product is based around head-set usage and not physical phones.

A big bonus would be to be able to host a centralised contact directory.

Any thoughts? Around 25 users in total.

 

[Andy.]

3CX would be an interesting option for you.

 

[riz]

We use Gamma Horizon which works well. Also has Akixi call reporting.
We go through a local company.

Mobile Phones, VOIP telephones & IT Support | Lister Unified

Each business requirement is different. From small offices to large businesses or multi-site operations, we provide the right options to fit all of your business.

www.lister-communications.co.uk

 

[Adam]

Our Hosted UC solution based on Mitel would be a good choice.

Voice | TalkTalk Business

package today.

www.talktalkbusiness.co.uk

Can use physical Mitel IP Phones, softphones etc etc

Comes with a centralised corporate directory out of the box, or you can upload your AD details if you have that.

 

[welshname]

We’ve just moved to RC for a 200 seat contact centre. Not really had too many issues and FYI you can use physical phones with it.

We looked at solutions from 3XC and a lot of others but RC won out based on the CC platform rather than UC. For UC Gamma Horizon is a decent shout.

 

[Ol’ Tarby]

We've just switched to 3CX and it's f**king awful on mobile

 

[J-J]

Thanks all, only just looked back in here.

Trialled gamma, 3cx, office uc, 8x8 and had RC for around 6 months on a full roll out.

We've ended up with a curoip system with grandstream video phones. The system seems really good so far and the service from the provider (Rydal) has been second to none, truly eye opening for a phone provider to be so responsive.

For anyone looking at Ring Central we had a whole host of issues. The service dropped off a cliff the minute we signed the agreement, deliveries were massively delayed despite the agreement being they'd be with us in a matter of days and out account manager just went AWOL.

From a system point of view, the app seemed OK on the whole, but it was built around a headset, so all the defaults tried to dial out from the headset which we didn't have causing it to just error code constantly. Throw in all sorts of connection issues and it just wasn't worth it.

In the end after some serious back and forth they conceded and released us from contract refunding is every penny paid, so a winner of sorts.

 

[davo172]

3CX would be an interesting option for you.

No its s**t!