Hi everyone. Sorry this is so long and hope its in the right place.
Took my car into renault on monday morning, for a new sump gasket! They said it didnt seal properly so needed to keep it for another day till they got another new gasket, so they keep it over night. Next day they ring and say the other branch didnt have a spare one so they've ordered one from south, I'm in newcastle by the way, so they need to keep it another night, cos my car has sump off on ramps. so they finally organise a courtesy car for me on the tuesday, gets in the car and the petrol light comes straight on, i need to put some petrol in! they ring me wednesday afternoon, today, to tell me car is ready, so goes along to pick up my baby. Here is a list of the problems that it came back with!
1. My alarm is not working, thought it was just the proximity sensors, but its the whole alarm.
2. My engine managment light has come on, possibly due to the fact that they have put a new trip computer unit in there as the mileage was resetting itself all the time, my lambda sensors are disconnected due to it having a de-cat on, but my light never came up before.
3. They have bent the weak part underneath where you jack it up, possibly due to the fact that my car has been in the air for 3 days, with the sump cover off, probably getting all sorts of dust in there.
4. the small panel at the front under the engine to protect it i think, was hanging off.
5. My front window air vent is all marked where they have had to take the dash off to put the computer thing in and not put it back on straight.
6. They have scratched my bonnet, along with both front wings.
7. Not fixed the leaking light washer jet, which im sure i asked them to do.
8. And this is the worst by far, i think its called the gear linkage or something, underneath the car. It's now hanging right down, which has caused me to scrape it tonight while parking the car up, the clutch pedal is a lot harder than it was, and my gears are also different, they seem a lot harder to move, pretty stiff, and a lot longer in 2nd and 4th, almost to the point where my gaitor i think its called, is stretching, I'm not joking, the things is basically hanging under the car.
As you can imagine im well and truely p****d off. I will be ringing customer services tomorrow morning.
I told the guy that the thing was hanging very low, gear linkage or leverage whatever its called, he took it back in the workshop and asked the lads, they told him it was normal, so as you can imagine when he came back out and told me, i said its never been like that before and never that low, i really lost my temper and let out a few swear words, well, a lot of them.
I dont think i can post pics on here but will try and get one up for yous, and will happily name and shame the garage.
Also, with them emptying my fresh silkolene 5 40 and having to put fresh in, should they have changed my oil filter too, even though that was only 2 months old aswell as the oil, they probably put some 10 40 in it, god only knows.
I also told him i'd never be bringing my car back to that garage again.
So tell me your thoughts please. Rant over for now. Im soooooo p***** off.
Took my car into renault on monday morning, for a new sump gasket! They said it didnt seal properly so needed to keep it for another day till they got another new gasket, so they keep it over night. Next day they ring and say the other branch didnt have a spare one so they've ordered one from south, I'm in newcastle by the way, so they need to keep it another night, cos my car has sump off on ramps. so they finally organise a courtesy car for me on the tuesday, gets in the car and the petrol light comes straight on, i need to put some petrol in! they ring me wednesday afternoon, today, to tell me car is ready, so goes along to pick up my baby. Here is a list of the problems that it came back with!
1. My alarm is not working, thought it was just the proximity sensors, but its the whole alarm.
2. My engine managment light has come on, possibly due to the fact that they have put a new trip computer unit in there as the mileage was resetting itself all the time, my lambda sensors are disconnected due to it having a de-cat on, but my light never came up before.
3. They have bent the weak part underneath where you jack it up, possibly due to the fact that my car has been in the air for 3 days, with the sump cover off, probably getting all sorts of dust in there.
4. the small panel at the front under the engine to protect it i think, was hanging off.
5. My front window air vent is all marked where they have had to take the dash off to put the computer thing in and not put it back on straight.
6. They have scratched my bonnet, along with both front wings.
7. Not fixed the leaking light washer jet, which im sure i asked them to do.
8. And this is the worst by far, i think its called the gear linkage or something, underneath the car. It's now hanging right down, which has caused me to scrape it tonight while parking the car up, the clutch pedal is a lot harder than it was, and my gears are also different, they seem a lot harder to move, pretty stiff, and a lot longer in 2nd and 4th, almost to the point where my gaitor i think its called, is stretching, I'm not joking, the things is basically hanging under the car.
As you can imagine im well and truely p****d off. I will be ringing customer services tomorrow morning.
I told the guy that the thing was hanging very low, gear linkage or leverage whatever its called, he took it back in the workshop and asked the lads, they told him it was normal, so as you can imagine when he came back out and told me, i said its never been like that before and never that low, i really lost my temper and let out a few swear words, well, a lot of them.
I dont think i can post pics on here but will try and get one up for yous, and will happily name and shame the garage.
Also, with them emptying my fresh silkolene 5 40 and having to put fresh in, should they have changed my oil filter too, even though that was only 2 months old aswell as the oil, they probably put some 10 40 in it, god only knows.
I also told him i'd never be bringing my car back to that garage again.
So tell me your thoughts please. Rant over for now. Im soooooo p***** off.
