none, just walk
it all started a couple of weeks ago i had a brain flash- basically my dad has 5 years ncb and has a work van so he isnt using it,so i phoned up my insurance company (elephant) and asked them if i could get this transfered over onto my name and explained why- and to my amazment they said yes! because i only have 1 years ncb on my own policy i couldnt believe my luck-they said all i need to do it get a proof of ncb from my dads insurer (tesco) and send it too them and it would be loaded onto my policy- now i must explain at this point, i work for a insurance company and i know this is only possible to do this if its the policy holders partner wanting to do this so in other words my mam would be allowed to do this but not the son, so i just put it down to different companys maybe having different policys so i set about getting my dad to contact tescos and get a proof of ncb sent through-i phoned elephant 6 times and spoke to 6 different people to confirm this was ok and each time the person i spoke to went away and asked there manager and came back and confirmed this was ok! so i thought it was too good to be true, so i started to look for a new car and found a clio 172. The insurance would of been over a grand on my own insurance on the car cos i only have 1 years ncb but with my dads its coming in at roughly half that so i was over the moon to be getting this, so i orderd the car set up a temp cover on it till my renewal which is 22feb and on the day i bought the car i get a phone call off elephant- and it goes something along the lines that they cannot honor my dads ncb because its only allowed for partners?! so at this point with my 9 grand car sitting staring at my through the window i go balistic! i basically state this isnt true because if she checked her notes on my file it would show i have proof this was ok?! she goes away and comes back after about 10 mins on hold to say they will have to contact a senior manager to see about any discount because they must of basically seen the notes stating i was allowed to do this, so they phone me back on friday when im going out the door so the women on the phone says they will offer me a 'discount' and my new premuim will be £790? i aint going to accept this because if they are honoring the fact that i have phoned previously and have had this agreed then they are not giving me the full ncb from my father becuase the premium is still £200 more than it should be!
im so angry!
they are phoning back tomorrow and im basically going to say they record all my calls and need to listen to them because by right they need to honor the full ncb because its been agreed numerious times!
does this sound right if not where do i stand?
im so angry!
they are phoning back tomorrow and im basically going to say they record all my calls and need to listen to them because by right they need to honor the full ncb because its been agreed numerious times!
does this sound right if not where do i stand?
