Had one experience of them so far and was chuffed to bits. Bought a reconditioned 16GB iPhone 3G straight from O2 (I say 'bought', it was free on my £25 contract), a week later the Wifi started playing up...took it to the Genius Bar and after 5 minutes they unwrapped a new one and handed it to me, job done. The 'new' one may also be reconditioned, who knows, but it was great to have it sorted so quickly/easily.
Nothing spectacular, but I was expecting a fight considering it was a reconditioned one anyway. Hugely pleasant experience as it turns out, and I'm now a complete convert.
If only other stores/companies would realise that exceptional customer service will probably actually help their bottom line in the long run.
Nothing spectacular, but I was expecting a fight considering it was a reconditioned one anyway. Hugely pleasant experience as it turns out, and I'm now a complete convert.
If only other stores/companies would realise that exceptional customer service will probably actually help their bottom line in the long run.