BB Tuning aftercare service!!!

[rich[182]]

I hate reading stories like this, doesnt help the consumer have trust in Modified car companies, even the genuine ones

^ Very true

It's stories like this that really really put me off doing certain mods, It's not as though this is a new CS member going to a brand new unestablished tuning company as a guinea pig to some tuning package
Theres days where tbh I think to myself all I really feel 100% comfortable with is bolt on work such as cat-back zorst, panel filter, springs and maybe uprated front pads, which if I want I fit myself

Dont want to tar everyone with the same brush by any means, Im just conscious that these type of horror stories seem to be getting more and more frequent and common thats all and its raising owners awareness of some of the issues to take into account before committing yourself to some work

Im a bit disillusioned to be bloody honest at the moment

 

[John2Modified]

Yer, but there are some genuine companies around still

I supplied a set of wheels to an L200 that didnt fit, wasnt even my fault but i still spent 5 hours sorting it out, getting them Milled locally etc just to keep the customer happy

But then im not as well known as BB who make think they dont need the business

 

[Jones]

What a bunch of t***s they are, i'd of dropped the fat c**t there and then, why dont you get an engineers report done by the decent garage and go legal

 

[ja.jack]

Where's Fred? He thinks they're great.

 

[KDF]

Was looking at that reflash deal they had on.. wont bother now as I dont like giving my money to companies that treat their customers like that..

 

[Englebert]

Exactly. You pay peanuts...

 

[haitch]

shocking story. kangaro cams wtf, not enough testing by the sounds of it.

 

[eo52vug]

Is the car sorted now? if not hope you do get it sorted .

 

[lawrence]

Feel for you James, especially after all the faith and praise you have given them aswell as the loyalty and numerous amounts of pounds spent with them, just seems to me they arent interested in small time car tuning and only want the big bucks turbo conversions! Afterall they are specialists in turbocharging not NA tuning(imo) that should be left to GDI or Angelworks. Hope you get it sorted mate maybe try your local citizens advice bureau for advice. As for saying "Chief" or Andy junior needs knocking out, its not going to sort out any problems you may have with them!

 

[Zonda]

Hope you can find a solution to your car faults, its a joke you have to now pay someone else more money to fix it!! The independent reports you received from a reputable tuner showed it was purely down to BB's own bad workmanship and should be rectified with an appology from '' The Chief '' (or what ever he likes to call himself) or BB Tuning. Being told to f**k Off by the owner of BB Tuning and threatend in that way is something trading standards should be looking into. I would think a full refund would be a likely possible outcome.

Cliosport members should be warned about his aggressive behaviour and make this thread a sticky! This definitely is NOT a one off incident.

Good luck with it, hope you get your pride and joy running well again soon.

 

[Matt 16v]

Have you asked a lawyer to look into things for you, that kinda stuff tends to scare cowboys straight, last thing they'd need is to get caught up in court, more so beacuse of the negative publicity it would cause, you might want to try approaching their competitors to see if they will fix it for you (for free or a big reduction) if you let them use it for promotional stuff, ie, we're so much better the BB we can even fix their mistakes etc etc....that kinda stuff

may cost u some cash for a lawyer, but it would teach them a lesson in customer service, cus it would damage their company no end...word travels quick over the web

 

[Limca]

Yer, but there are some genuine companies around still

I supplied a set of wheels to an L200 that didnt fit, wasnt even my fault but i still spent 5 hours sorting it out, getting them Milled locally etc just to keep the customer happy

But then im not as well known as BB who make think they dont need the business

ahh thats cos you provide great customer service john.
(btw, send me some stickers please)


i dont think this will do any favours for BB at all, its hard to trust companies when you hear these experiences. i fell for you james, i hope you get this sorted. if BB have half a brain, they would refund you for the money u spent on these products and put you car back to how it was before you took it to them. seek some advice like lawrence said, it may cost you in the first instance, but if no one does anything about this, they will continue to use there bully boy tactics and take you for a ride with your hard earned CASH. dont let them get away with it.

keep us upto date james on this one.

jay

 

[matty w]

this quite often happens when you get company's who work on old stuff ie renault 5's and then try and move with the times and do work on an engine they havnt researched,i feel really sorry for you these conversions arnt cheap and when they go wrong and you get this response its very sadaning,if you dont mind saying who were the cams made by

 

[jph172]

They were catcams. I was told they were a fast road cam. I believe the ones i had were the 2421 profile which out of the 3 they offer under this section is the most lairy one and therefore would not run properly on a standard ecu,even if it had been remapped!
I was advised that most tuners use the 2428 profile which is the next one down, roughly same results but alot tamer cam that can be used with a standard ecu.
Also another thing i was told by the mentioned company is that my remapped ecu is SELF- teaching itself all the time so the poor running of my engine will get better but who knows when this might be.
Meanwhile ive investigated a possible solution to the problem which is going to cost me £1200.
After paying out £1600 already on pride and joy im going to need to do a few months worth of saving first before i can even consider going down that route.

 

[rich[182]]

cant imagine how you must feel, its a ridiculous situation to be in, made even worse considering youve spent £1600, its appauling tbh

 

[matty w]

i take you mean stadalone managment i would be very careful where you take it next time

 

[POWARTEK]

Yer, but there are some genuine companies around still

I supplied a set of wheels to an L200 that didnt fit, wasnt even my fault but i still spent 5 hours sorting it out, getting them Milled locally etc just to keep the customer happy

But then im not as well known as BB who make think they dont need the business

here here...john uve made a very good point there which people seem to over look. Yes BB have a good rep (till this thread) and no doubt have got very many many happy customers. The thing is its the unhappy/bad comments made by custoemrs that stick, for them to behave this way towards any customer, paying or non is just beyond me, ive sold/supplied many parts for various cars and yes you get the problems but its these things that get you the reputation, if you just cant be bothered to fix your own mess then they deserve to get everything thrown at them.

 

[Dash]

It is very sad when the need arises to ruin a companies reputation on this forum. I've had experience of some of these garage types over the years. I found it amazing how these companies all think they are right and everyone else is wrong, and when you ar certain they must be wrong, they try to fob you off with some technical blurb.

I firmly believe in fix it and have a 100% happy customer whatever the cost to the company.

Can't be many more left to feel the rough edge of the CS guillotine?

 

[Liquidcool]

I have no sympathy for tuners that treat there valued customers like this.. shame on BB TUNING!

 

[jayxx83]

BBPT used to be excellent when working on my old mans R5GTT back in the day, and very good VFM. I agree with the comment on old skool tuning companys struggling to move with the times and research the new skool engines.

In comparision, R5 GTTs are very crude technology wise compared to the RSC range. I certainly know where Im not going now to have any tuning done.

 

[seanofnp]

I cant believe your considering saving for it? If this aint bullshit, take them to trading standards.

If he'd threatened me id have buried the fat c**t there and then.

 

[Ellen_Racer]

www.consumeractiongroup.co.uk

Go to the forum bit, you'll get good help there on where you stand legally etc. Well, its from my personal experience with HSBC, but there is a car section!

 

[trailerparktrev]

I'm surprised nobody from BBPT has come on here to offer their side of the story. Surely they must of heard about this thread on here by now. They're doing themselves no favours. Threatening behaviour no excuse.

 

[Gweebs]

I'm surprised nobody from BBPT has come on here to offer their side of the story. Surely they must of heard about this thread on here by now. They're doing themselves no favours. Threatening behaviour no excuse.

They're not going to respond for the same reason you probably won't get many other tuners responding.

 

[Iain C]

this is upsetting news. I thought bb were one of the good guys.
Ive used them in the past and thought they where great.
I guess i wont go back now.
Im still amazed ar people who spend 1600 on their 172s tho to get a extra 20 bhp

 

[jayxx83]

^^^ I would, its not just 20 hp, its the increased drivability, mid range etc. Cheaper than buying a new car, especially if you want to keep it for a few years before moving up to something truley spectacular.

 

[Liquidcool]

I've been warned about there behaviour before and was only a matter of time till someone spoke up.... that old guy thinks he rules the roost and can tread all over anyone he wants.

 

[FATBOY]

well im shocked to read this too! as BB'S has always been highly rated by myself(always recommend them) and they always do a superb job on anything that needs doing on the willy, ive never really spoken to andy senior much but andy junior is a sound bloke and always helpful. will be interesting to see how this story unfolds.

 

[trailerparktrev]

They're not going to respond for the same reason you probably won't get many other tuners responding.

When I owned my mini bad press from customers of mini tuning specialists or performance part retailers who gave bad:- customer service/poor quality parts or tuning/ long delivery delays would quite often end up with said business' responding on the mini2.com forum. Offering their side of the story - but plenty of times their side of the story would end up being a proverbial crock of... Which often ended up with their business drying up. Mini2, just as Cliosport has a lot of users and word gets around especially when it's a bad word.

 

[jph172]

I really do appriciate all the the feedback ive had over this. Ive always tried to deal with Andy junior as he can actual speak to you properly but all my point was that id noticed a problem with my car that just didnt feel right,id consulted a few mates who knew about clios and they agreed that something was up. So what else can i do when they wont listen? Ive been to at least three other garages and spoken on the phone to god knows how many performance tuners up and down the country and even with written proof the car isnt right they wouldnt accept it!

 

[midge]

f**k bbtuning.

 

[Limca]

james. think your gonna have to look into getting your money back from bb, why should you have to save up the money to fix their mistake. they are taking the piss!!!!!!!!!!!

jay

 

[16v_jon]

Take them to court

https://www.moneyclaim.gov.uk/csmco/index.jsp is an online way of getting the ball rolling

 

[cat171]

As from what you've written they don't seem to care, so there's no choice but to take them to court now

It won't to their rep any good at all. Fact is, if some one is p*ssed off because they have received a bad service they tell more people about it than if they have received a good service - totally true.

I do think that they ought to put their side though (not dis-believing you JPH)

 

[matty w]

You should tell them you want your money back or will take them to court then use the money to put it right,i was speaking to a tuner yesterday and he said you had rang him for advice,he said the best thing to do is set the cam timing to standard renault and then get someone who can map the standard as they probably have only re-flashed your ecu

 

[BenR]

The stock cam timing for that specific cam will not idle on a stock ECU no matter the 'mapping' due to idle stretegy on FBW equipped vehicles.

 

[matty w]

you could run the renault cable throttle conversion like i've got,none of this christmas tree dashboard conversions

 

[skinner]

The stock cam timing for that specific cam will not idle on a stock ECU no matter the 'mapping' due to idle stretegy on FBW equipped vehicles.

Which they have now learnt at jph172's expense...

 

[jph172]

Yeah i know about the aftermarket option to sort out their mistake. The thing which really annoys me is that all cams ive known to be fitted to a car go in on standard setting from the supplier but mine have offset slightly so their claim that the cam timing is spot on is rubbish because they,ve said they,ve had their OWN timing tool mad up!So the standard renault timing tool shows they are out. The ecu has been re-flashed to suit but it doesnt explain why im now used double the amount of petrol as i was before.

 

[matt 182cup]

Mine was the first one to have the best performance package that they do and the ecu is a self teaching one and does get better the more miles you do.
They would have told you this like they told me that it takes time to get better so why even bother having it done if you start moaning to them about it after a few miles,
and here is mine that they done a while back
http://www.bbperformancetuning.co.uk/videos/files/Clio%20220%20BHP.wmv