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Bought a 172 today- its now on a RAC flatbed



  Megane dci 130
Il have a look when i get back home and see what i can do, which dealer are you at sheppardspie?

Very unlucky start to ownership, tbh i dont want the car at all anymore

Harts in Honiton only 25 mins from you.
 
  182Cup, MinesGTR R35
If I were you I would have told RAC to take the junk back on the flat bed strait away to were you got it from... I wouldant have waited...
 
Quick update- im taking it to a local garage tommorow to be looked at and hopefully fully diagnosed. Although people are saying just take it back i live 2 hours away and its going to cost £300-£400 to get it back

The car is just spitting and baging like mad even on idle

Once i know exactly what the problem is i will then look into this consumer advice thing, im so fed up of it at the mo i just want to stick it on ebay as spares/repairs- but thats going to mean loosing £1500 + - not going to rush into anything but
 
take it to a specialist not any do body garage, removal of the rocker cover is a big job especialy to a garage that does not know f4r engines.

Interesting, is it not just a case of removing the inlet, then the leads, the the cam pulley cover, then the rocker cover? I haven't done it on an F4r engine but on the ford zetec engine rocker cover removal is a 15 minute job for me. I don't mean removing the head I mean just taking the rocker cover off to inspect the valves from there.
 
Quick update- im taking it to a local garage tommorow to be looked at and hopefully fully diagnosed. Although people are saying just take it back i live 2 hours away and its going to cost £300-£400 to get it back

The car is just spitting and baging like mad even on idle

Once i know exactly what the problem is i will then look into this consumer advice thing, im so fed up of it at the mo i just want to stick it on ebay as spares/repairs- but thats going to mean loosing £1500 + - not going to rush into anything but

Brah, get it back to where you got it. SERIOUSLY!!!!!
 
  Mk5 golf gti
Are you retarded!!

take it back/have them collect it

whatever

dont be sending it garages etc and spending money on it or trying to sell it
 

OEM Battery Nonce

ClioSport Club Member
I know you're no doubt really pissed off with the sight of it now, but seriously, listen to the people on here, Daniel knows his stuff and listening to him WILL save you money and get it sorted ASAP
 
No im not retarded but i think people are abit deluded that a trader will just give you a refund if you turn up on the forecourt- i have spoken with him on the phone and he has confrmed i wouldnt get a refund so i would be wasting my time, he did say he would have his mechanic take a look

I am 2- 3 hours away from the garage with a car that doesnt drive, they will not come and collect the car and i cant get it back to them without spending some serious money

Yes i will definately be phoning the consumer advice people when they are open tommorow morning, but in the meantime i need to get a definate diagnosis of the problem

Just so stressed out at the moment not having a car to drive to get to work and potentially loosing out on alot of money
 
  PH1 iceburg
For all the bullshit on this forum sometimes there are some great pieces of advice. Daniel you are a legend i would have never known about consumer direct if it weren't for this forum.

Ben, speak to consumer direct first before taking your car to any garage. They may advise you not to.
 
No im not retarded but i think people are abit deluded that a trader will just give you a refund if you turn up on the forecourt- i have spoken with him on the phone and he has confrmed i wouldnt get a refund so i would be wasting my time, he did say he would have his mechanic take a look

As he is a trader he cannot do this.
 
  Clio 182 arctic
y does the rocker cover need to come off to inspect a dropped valve, cant you get 1 of those snap on camera things that go down the spark plug hole, thought that was fairly standard-ish equipment for a decent garage.
 
The dealer/trader is trying it on, saying you wont get a refund.

Belive nothing he say's and dont decide what your doing until you speak to Consumer Direct. My sister was sold a car that was "not fit for purpose" she got a complete refund, after i pushed her to deal with it. Instead of folding as she too, had been told the dealer would do nothing.


Listen to Daniel
 
  phase 2 172
Why ask for advice then not listen to it ?I know your feeling seriously pissed off right now .but get the car straight back to the dealer ASAP.do not back down.
 
If you read my posts I am listening to advice and i will be calling consumer direct when they are open in the morning, but as iv said the garage is 2-3 hours away and i have no way of getting the car back to the garage, especially the fact that when i turn up they arnt just going to hand over the cash back to me

The reason i was going to take it to my local garage is because i want a definitve answer as to whats wrong...i will be getting advice before i do this though
 
  Megane dci 130
To be honitst, it sounds like it has a misfire. Possibly coil pack. Or maybe even a blown out spark plug.
 
^^ Yeah this is what i want an answer too as if it something as small as that i will get it fixed myself, the RAC bloke didnt really seem to know what he was doing but he is the one that thought it was alot more serious and thought it was a dropped valve

I know jack s**t so...
 
  Evo 6, E92 320d
Interesting, is it not just a case of removing the inlet, then the leads, the the cam pulley cover, then the rocker cover? I haven't done it on an F4r engine but on the ford zetec engine rocker cover removal is a 15 minute job for me. I don't mean removing the head I mean just taking the rocker cover off to inspect the valves from there.

The rocker cover holds the cams in place, to remove it would mean re-timing everything up(new cambelt kit etc).
 

Bluebeard

ClioSport Moderator
  Whichever has fuel
No im not retarded but i think people are abit deluded that a trader will just give you a refund if you turn up on the forecourt- i have spoken with him on the phone and he has confrmed i wouldnt get a refund so i would be wasting my time, he did say he would have his mechanic take a look

I am 2- 3 hours away from the garage with a car that doesnt drive, they will not come and collect the car and i cant get it back to them without spending some serious money

Yes i will definately be phoning the consumer advice people when they are open tommorow morning, but in the meantime i need to get a definate diagnosis of the problem

Just so stressed out at the moment not having a car to drive to get to work and potentially loosing out on alot of money

Absolute b0ll0cks. He is trying to make you roll over.

If you back down you are as spineless as he is. We're not talking about a £20 pair of trainers, we're talking about £000's of pounds.

It saddens me that people just accept what these assholes say and move on. WTF is wrong with people?? Fight!
 
Yeah i probably worded that wrong, i meant in the sense it would be pointless in just turning up at his doorstep and asking for a refund, its clear i would have to go dow a legal route
 

Bluebeard

ClioSport Moderator
  Whichever has fuel
Yeah i probably worded that wrong, i meant in the sense it would be pointless in just turning up at his doorstep and asking for a refund, its clear i would have to go dow a legal route

Ah yes I see what you mean. Just promise me you won't give up on getting your money back.
 
I wont, roll on tommorow morning when i can get the ball rolling - you will probably have a pm coming your way over the next few days :)
 
Well, if you do get it stripped down and it is confirm that the car is f*cked, I wouldn't be mentioning to the garage you bought it from that someone else has poked at it. Regardless of the legality of it all, you know for certain they'll just use it as another excuse to make things as long and awkward as possible.
 
  172DD Cup
...fit for purpose...
that's the money quote right there

get yourself over to www.consumeractiongroup.com as much great info as you need when it comes to this sort of thing

edit: obviously speak to daniel as well, but if you want some info it's there. it's forum based.
my big end went (oo-er) on a fiat one month after having it and the trader repaired it no charge. it's their responsibility.
 
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Under the sale of goods act you have the right to "reject" an item that is either not fit for purpose or of satisfactory quality (this car is clearly neither).

The law is absolutely on your side in this.

Where it's not so clear is who is liable for the cost of returning the car. I suspect you'd struggle to recover that money. However there's absolutely no doubt you'd get the cost of the car back.
 
  172DD Cup
it's been a while since i've had to upset a trader by quoting pieces of literature from the oft. i'm not sure either about the cost of returning the car. when you buy stuff online and its delivered to you and faulty, the trader must cover the cost of return, but (obviously) when you buy from a shop and its faulty you have to take it back to that shop, which is probably the same situation here.

again thinking back to smaller purchases, you should send the trader a letter highlighting the problem and stating you want a refund. give them a timeframe to respond to, perhaps 14 days. i think you have to give the trader the opportunity to rectify the fault, but then again as it's only one day you may be entitled to refuse a repair and just have a refund. if the trader won't play ball, you will likely need an engineers report. the trader may request this anyway. if the fault is one that can be proved to have existed when the item was purchased (no trouble there), you can claim the cost of the engineers report back from the trader. as i said, check that forum out, there's some great info. some of it will surprise you.

like this. did you know that if you buy something online and you change your mind (within 7 days normally), the shop cannot insist on it's return before they issue a refund. they have to give you a refund within a reasonable time (30 days) whether you keep the part or not. of course, they can then take you to small claims court to get their item back, but they cannot legally refuse a refund.
 
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Just looked it up: The supplier has to either collect the item themselves or reimburse you for the cost of returning it.

However... I'm always of the opinion that you need to keep it as amicable as possible. I'd be tempted to take the hit on the cost of getting the car there simply to ensure getting the cost of the car back goes more smoothly. You really don't want to be chasing this guy through the courts for the next few years!

Similarly you could have it repaired yourself and you'd be legally entitled to claim the cost off him. Again, I'm sure that'd end up in court though and so not advisable.

Overall, speak to the folks Daniel gave you the details of and see what they say. If in doubt speak to Daniel - He knows his stuff. I'm just getting all my crap from my "Which? Your Rights" iPhone app!!
 

Nicolasticity

ClioSport Club Member
  Clio 172+MG+SAAB++
Good advice on consumer rights but take care if the dealer offers to look at it for you. Your claim will be through the small claims court which does not have a judge as such and is much more informal. Your write up what happened and the dealer have the opportunity to reply which you will get to see what they say before the hearing. If he offered to look at it and you did not make it available that could be a material fact that might indicate you were not being fair to the dealer - so be cautious. You need to speak to consumer folks right away to make sure you dont say something that is prejudicial.

Keep all your costs and receipts phone calls etc - also write up notes or record your conversations with the dealer. When you win it great feeling but it can take more than a year to get your money and expenses back.
 
  Mk5 golf gti
Take it back FFS

of course he will say you are not eligable for a refund, he is hardly going to welcome it back in open arms

i wouldnt be payin for anyone to look at it thats for sure

sorry for being so blunt about it, but it annoys me when traders kid people on to think they can get away with it all

the amount of times ive heard 'nah ive signed for cash/trade sale' or 'garage says im not covered'

load of b****cks get your money back and find a decent one on here and you wont look back :)
 
Ok i have an update

Took it to mechanic this morning to have a quick look, just a had a call to say its not what RAC had said (the valve), there is a problem with coil/plugs/leads and he's priced it at just under £300 to get sorted

Spoke to Consumer Direct who were awesome, they said i do have the right to go back to the trader under the sale of good act etc. Its going to cost the same to fix the problem than it is to get the car back to London so the only real option is to get the car fixed down here and try and claim the cost back from the trader. Iv basically got to call him and tell him what i want , and if he sais no, Consumer Direct have gone through a letter over the phone with me that i have to write - and then go to small claims

Tbh im just so relieved the car doesnt need an engine rebuild

Thanks for all the help and Daniel for the Consumer Direct details- recommend them for anyone that has probs in the future
 


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