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What email address / postal address / telephone number are people on here directing their concerns towards? Id like to lend any help I can by writing to Renault UK myself (although whether thatll help or not...).
Im concerned now myself, concerned enough that I think Renault should be made aware of the potential problem from as many sources as possible. Surely if the majority of 172 owners on here send emails / letters to the same source in Renault UK, theyll have to take greater notice?
Aside: of the cars this has happened to, are there any similarities in the model/age/VIN number/equipment/extras of the cars involved? Were they UK cars or imports? (not that that should make a difference).
I have been having all my correspondance with Ted Scott who is the Customer Relations Manager. He is the person who deals with these "small incidents" as he put it.
You can e-mail him through mailto:customer.services@renault.co.uk">customer.services@renault.co.uk
If you put FAO: Ted Scott in the subject then the e-mails get to him
Last I head was from this Ted bloke on Wednesay. I had been constantly chasing him and then sent an e-mail saying that I had posted my pics on here! It seemed to do the trick because he was straight on the phone to me wanting to chase it up!!
He phoned the insurance company and asked them what stage they were at. They are still finishing the paperwork because they only settled with me a few days ago.
Aparantly the way it works is:
1)The insurance company pay me out
2)If the insuarnce company believe that it is a manufacturing fault (which they do) they will claim the money back from Renault which they have paid me.
3)It is at this point that Renault say they will be able to help me and inspect the car.
All very long winded and it is basically Renault not wanting to take any liability until the insurance company go chasing them. On the whole very unsatisfactory because I have had no car for 3 weeks now! I asked Renault to come and inspect the car when it was a burnt shell on my drive but they said that it was not their job to do this!! All of a suddern they would like to inspect it 3 weeks later!!
Long story short - The insurance company are calling Renault as soon as they have completed the claim and that is when Renault will call me
I also have two friends at work who own 172s and they have both written letters into Renault expressing their concern. I think if enough of us do this they can not possibly ignore it!
[Edited by Moose1978 on 28 May 2004 at 8:57pm]
Hi Guys,
Just found this website and put my incident on there to see if I could get more of a reaction of Renault. The website is http://www.renaultsport.co.ukwww.renaultsport.co.uk
Had an interesting reply from one of the forum members but no reply from Renaul as yet - Suprise suprise http://www.renaultsport.co.uk/forum/topic.asp?TOPIC_ID=98http://www.renaultsport.co.uk/forum/topic.asp?TOPIC_ID=98
Hi Guys,
Just a quick update. I posted this topic on http://www.renaultsport.co.uk/forum/topic.asp?TOPIC_ID=98http://www.renaultsport.co.uk/forum/topic.asp?TOPIC_ID=98 on the RenaultSport a few days ago and was waiting from Renaults response because it is a Renaul site. Well here it is!
"We were informed by Mr Moore of the unfortunate incident involving his Clio 172. We are very surprised by the incident as we are unaware of any other such occurrences. We have reassured him that we will inspect his car if his insurers feel the need to involve us as the manufacturer.
It is standard procedure for insurance claims to be investigated by an appointed assessor and a report produced prior to the conclusion and settlement of the claim. Dependent on the outcome the insurance company may contact a manufacturer and send a copy of their report detailing their findings.
We advised Mr Moore that we would fully co-operate with his insurers but received no contact from them. When advised by Mr Moore on the 26th May that the Royal and Sun Alliance Insurance company had agreed terms for the settlement of his claim we immediately contacted them but are currently still awaiting a copy of their report. Once we have this document we will be in a position to decide if an inspection is necessary.
We are keen to resolve this matter and await the findings from the insurance company."
I am very interested to hear that it is the first they know about the problem when I have two other people e-mail me where their cars have done similar things!!!
I will be onto the insuarnce company in the morning to find out when they will in touch with Renault!
why do they claim they are currently unaware of any other fires in clio 172s when hippychicks car went up months ago!!
would u belief it we sill have the burnt CS sticker! lol!
Just seen this. http://forum.cliosport.net/display_topic_threads.asp?ForumID=2&TopicID=91532&PagePosition=1http://forum.cliosport.net/display_topic_threads.asp?ForumID=2&TopicID=91532&PagePosition=1
By my count thats four that have gone up in flames!
ps.. similar thing happened to an S2000 (car caught fire on drive etc etc) and Honda had delivered a new car within 2 days! Renault could laern something from them! 4 weeks later, no car, no NCD, and a missus about to give birth!!
Just thought I would give you a quick update.
4 weeks after the fire, I still have no car, no NCD, a missus about to give birth, and Renault have now decided to inspect the car tomorrow 4 weeks after the fire! Hopefully, during the 4 weeks it has taken Renault to inspect the car, no one will have been hurt by another Clio going up in flames.
I sent them a large letter this Morning saying what I thought of their customer service and had a reply saying that they understood how I felt but that they would need to view the car before doing anything.
The engineer from the insurance company is also attending so I will be very interested to see what they have to say.
ps.. Thanks to everyone who has e-mailed and PMd me with help and support, I am very gratefull.
Also just to let you know that people who have written to Renault asking for their 172s to be inspected have had bugger all response! NOW THAT IS S##T HOT CUSTOMER SERVICE
Any way if I dont get the desired response tomorrow I have managed to get hold of all of Renault directors names and addreses so I feel a few letters coming on ;-)
[Edited by Moose1978 on 14 June 2004 at 8:21pm]
good luck dude
Getting a lift of my mate who lives just up the road. Asked Renault for a courtesy car and they said no! I pointed out that I had a girlfriend due to give birth in 5 weeks and had no way of getting her to the hospital and they still said no.
Without my mate I would have been up the creek with no paddle!
not getting another renault was about to choose between either a WRX or Megane225 ive just made my mind up..
wasnt too hard really
http://www.auto-internet.gr/images/tests/Subaru_Impreza_WRX/Impreza_WRX_1_big.jpg
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