Thought Id drag up this old thread.
In case you need reminding, Im fighting Renault to get this fixed...
http://www.racingpuma.plus.com/crack1.jpg
http://www.racingpuma.plus.com/crack2.jpg
So in the last couple of months Ive been to the dealer twice, once with a paint expert from Ixell (Renaults paint partner) and both times theyve stated "its not covered because its a plastic moulding"
....my case has always been that it is a manufacturing defect because the moulding is mounted to the metal panel, and has perished between the gap (i.e. not a fault of the plastic panel, but of the construction process).
Ive had many calls / emails with Renault Customer Service, who are rude, useless and incompetent. They initially told me to take the car to Camden Aylesbury because that was nearest place with a bodyshop (this was after my local dealer said they had a bodyshop but wouldnt fix it). I was then told Aylesbury didnt actually have a bodyshop after all, and that I must take it to Hatfield - THIS IS A 2.5 HOUR DRIVE!!! Renault UK didnt care though, and told me its for me to take it up to the dealer, nothing to do with them.
All in all, Im f*cked off to put it nicely. No one is accepting ownership of this problem.
Does anyone know who the official regulator of UK motor manufactures OR dealerships are? Where do I stand with this legally? What can I do to help put my case forward?
Thanks for any feedback.
