172, Tiguan
Got my renewal letter through today (after expecting and budgeting for it in June-lol), any way they quoted me £795.95 for the years renewal.
23 years old, Cup 172, 5 yrs NCB, 12 k a year, But i do have a 3rd party hit my vehicle claim out standing from 3yrs ago, that is still being faffed around with by the solicitors - but i degress.
As this is about 60 quid more than i was told it would be, i thought id try Tesco online, who quoted me £685, some £110 better and £100 less on the excess.
I then telephoned Reno insurance stating the position - saying that id been with them 3 yrs, never made a claim and wold like to stay with them - and asked could they match Tesco and id renew there and then.
I then got told no way could they match, they wouldnt budge, they couldnt even change their price, im like wtf! surely they can move a bit! She said no youve been quoted £795, thats what youll have to pay - in a rude arrogant manor. So i said well i wont be renewing with you then and put the phone down. I was fuming! so much so that im tempted to write a letter as long as this post, lol!
Anyway ill shop round a bit, but doubt anyone will match Tesco. This just proves another part of the Renault brand totally inept at providing any form of customer service, even to a loyal customer.