Sky Cancellation

[c4pob]

£120?! WTF package did you have?

I thought the same!
I'm £28 pcm (12m contract) for fibre broadband and their basic channel package with the HD box. Not fussed about movies / sports etc. Thought that was ok.

 

[Chrisgti6]

I thought the same!
I'm £28 pcm (12m contract) for fibre broadband and their basic channel package with the HD box. Not fussed about movies / sports etc. Thought that was ok.

Bloody hell. My Sky Q (top package all moves, sports etc and a second box) is £35, then I pay about £45 a month for Virgin gamer 200mb broadband.

 

[c4pob]

Bloody hell. My Sky Q (top package all moves, sports etc and a second box) is £35, then I pay about £45 a month for Virgin gamer 200mb broadband.

Fastest download speed I can get is 15mb (I'm very rural) but if I was in an urban environment it would be the c.50mb package...just to add, it's also unlimited downloads. £35 isn't bad for a fully loaded Sky Q TV subscription.

 

[Mr R.]

Just cancelled ours.
Guy on the phone was a prick. Offered us £15 off our £120 a month bill.
Just logged online & they are already offering 50% off.


Sent from my iPhone using Tapatalk

Was just about to come in here and say the same mate.
My wife got offered £8 off per month from a £70 bill.

She got told it's because we are getting a discount on our HD package, I told he to still go through with the cancellation which she's done.

(This was all done via online chat) So now we're in the 30 day cancellation period. No offers as yet.

 

[PP200t]

Was just about to come in here and say the same mate.
My wife got offered £8 off per month from a £70 bill.

She got told it's because we are getting a discount on our HD package, I told he to still go through with the cancellation which she's done.

(This was all done via online chat) So now we're in the 30 day cancellation period. No offers as yet.

Go back onto chat now and say that you've had an offer of 60% off plus £100 account credit. They will say "ok let me check", then come back and say "I can only offer 50% and £50 credit". If that's any good to you accept it.

 

[Mr R.]

Go back onto chat now and say that you've had an offer of 60% off plus £100 account credit. They will say "ok let me check", then come back and say "I can only offer 50% and £50 credit". If that's any good to you accept it.

My wife's just logged on and the offer of 50% off has come up. That will take our package down to £35 a month.

Shall we just take it or is it worth going onto the chat room and asking for more off? (My wife's is happy just to take this offer)

 

[PP200t]

My wife's just logged on and the offer of 50% off has come up. That will take our package down to £35 a month.

Shall we just take it or is it worth going onto the chat room and asking for more off? (My wife's is happy just to take this offer)

It's worth a try. I know a few people who have done it and they never question it. The worst they will say is that they'll offer you 50% off.

 

[c4pob]

My wife's just logged on and the offer of 50% off has come up. That will take our package down to £35 a month.

Shall we just take it or is it worth going onto the chat room and asking for more off? (My wife's is happy just to take this offer)

They called me directly. My favourite part is when they say "just need to confirm with my manager". 100% mute the phone then count to 30 then say "my manager said it's ok". Jokers.

 

[Mr R.]

They called me directly. My favourite part is when they say "just need to confirm with my manager". 100% mute the phone then count to 30 then say "my manager said it's ok". Jokers.

LOL, so you got the 50% discount offer and £50 cash back mate?

 

[c4pob]

I got c.55% discount but no cash back. Was about 6 weeks ago.

See earlier post from me, basic channel package, sky hd and fibre broadband and phone.

 

[daydotz]

Managed 40% off for 18 months with the help of this thread [emoji41]

 

[Virtual_Unknown]

I didn't get the cashback this year so negotiated hard and got 60% off.

 

[withoutabix]

Anybody had any luck lately with decent deals I've just decided to run the gauntlet of cancellation!

Had Sky Q from the start and put up with a load of shite at the beginning finally come to the end of my contract and decided to see what they wanted to offer, currently paying £92pm the best they could do on the phone was £72! I laughed at that and mentioned seeing many people getting the same package as me ie everything for £35 to which she stated it's impossible to get a deal at that price so I've cancelled and now it's just a waiting game!

Fingers crossed

 

[DrR]

I've just moved in, got sky q with box sets for £12.50 a month, no install fees or anything.

 

[Pearce]

I've just moved in, got sky q with box sets for £12.50 a month, no install fees or anything.

So what does that come with I had everything bar sports an sky q for £28 a month I'm now out of contract so it doubled I had 50% off for 12months now they won't even offer me 10% off so I've cancelled hoping them come back with a better offer

 

[welshname]

Just on the phone to them now.

Anyone know how long it lasts for the new discount period? Full 12 months? We pay around £100/month at the minute with multi-room etc.

 

[MatthewR]

I was offered 12 months two weeks ago.

Got box sets, hd, cinema, boradband, line rental and any time talk for £36 per month 12 month. Also got £100 credit on the account.

 

[welshname]

Well we logged in after the phone call where they would only bring it down to £70 and there was already a 40% offer. Will keep waiting and see what happens. 31 days left until the cancellation is complete so I'm hoping for more by the end of it

 

[JP83]

Well we logged in after the phone call where they would only bring it down to £70 and there was already a 40% offer. Will keep waiting and see what happens. 31 days left until the cancellation is complete so I'm hoping for more by the end of it

From memory I had to wait just over a week before the offer of about 50-60% came up.

I was bricking it as well, as it seemed most folks got it within a few days, and I was sweating it out with 5 days to go!

 

[Ben]

I waited until mine had ended and they actually posted my 60% out to me in a voucher!

 

[masekwm]

I just ask them to renew my 60% off now and they agree, only £5 discount on the Fibre Max rather than the £10 I got last year though

 

[Chrisgti6]

I'm one of the ones that has Sky Q @ £35 a month, that's for the 2gb main box and a second box, all channels inc movies and sport.

I got the deal last year, at the time they were offering a free TV with the Sky Q packages. I had no need for a TV, so used the online chat facility to negotiate a better deal, hence the £35 a month.

Try the online chat, they've always been great when I've used them.

Happy to share a copy of a bill, or the account number if it helps you get a better deal.

 

[welshname]

From memory I had to wait just over a week before the offer of about 50-60% came up.

I was bricking it as well, as it seemed most folks got it within a few days, and I was sweating it out with 5 days to go!

Well my mum got emailed a survey a few days ago about the reasons she's leaving and today 50% letter through the door. 2 weeks left yet though so I'm holding out for 60%

 

[welshname]

To add to that they dropped the discount level online a few days ago to only 30%

 

[withoutabix]

They won't budge for me best offer is £62pm

Due to leave in 4 days, haven't had any offer online or email etc

On the phone the £62 represents a 40% discount and they won't offer more

 

[welshname]

Online it's right at the bottom of the page after logging in

 

[withoutabix]

Nah nothing there for me, even when I click on offers it tells me to call up

 

[withoutabix]

Thought I'd update

Service was due to go off tomorrow and virgin Media couldn't seem to come up with a decent priced package so decided to bite the bullet and stay with sky, got passed through to the pending cancellation team and finally managed to get the 50% offer

So I've gone from £97 down to £48 so not quite the £35pm but a decent price really plus its on a 12month deal rather than 18month

 

[DannyR]

Interestingly the other day I had an email come through saying my discounted contract is going to last an extra twelve months, without starting a new contract. Thirty quid off isn't bad, will use this to negotiate Sky Q I think

 

[Adam D]

Called up to cancel mine Monday and the guy I spoke to offered a few prices, original price is now £131, they came down to around £114 to which I said it was just too much and he then came down to £93. I said i would call back after I had a think about it.

Called back a few days later and told them I would like to go through with the cancellation and the new person could only offer me 30% off back to around £114 and not even as low as the other one. I'm now in my 31 days cancellation as of Friday, the website is showing 30% off currently.

How long should I hold out? I don't actually want the services turning off just a decent price.

 

[DannyR]

What the hell do you have for it to be that price? 10 multiroom boxes??

 

[welshname]

Called up to cancel mine Monday and the guy I spoke to offered a few prices, original price is now £131, they came down to around £114 to which I said it was just too much and he then came down to £93. I said i would call back after I had a think about it.

Called back a few days later and told them I would like to go through with the cancellation and the new person could only offer me 30% off back to around £114 and not even as low as the other one. I'm now in my 31 days cancellation as of Friday, the website is showing 30% off currently.

How long should I hold out? I don't actually want the services turning off just a decent price.

Took us until nearly the end to get the 50% discount, but that's only on the package, not on your multiroom and extras.

 

[Adam D]

What the hell do you have for it to be that price? 10 multiroom boxes??

Every part of the TV package, broadband, phone and one multiroom box! Suppose £93 doesn't seem too bad in the end.

 

[DannyR]

£93 is where it should be I'd say

£18 line rental
£12 Sky fibre
£63 full package
£12 multiroom

Suppose that's about right that's £105?

They can definitely get less than £93!

 

[withoutabix]

Every part of the TV package, broadband, phone and one multiroom box! Suppose £93 doesn't seem too bad in the end.

You on Sky Q or still on the old HD boxes?

 

[Adam D]

You on Sky Q or still on the old HD boxes?

Still on HD boxes, don't really want to change over really prefer to have recordings separate.

 

[Adam D]

£93 is where it should be I'd say

£18 line rental
£12 Sky fibre
£63 full package
£12 multiroom

Suppose that's about right that's £105?

They can definitely get less than £93!

£74 Box sets with Sports & Cinema
£6 Sports HD Pack
£12 Multiroom
£40 (ish) BB & Talk

Hoping to not go right until the end but will hold out a couple of weeks at least.

 

[Clio_fool]

£74 Box sets with Sports & Cinema
£6 Sports HD Pack
£12 Multiroom
£40 (ish) BB & Talk

Hoping to not go right until the end but will hold out a couple of weeks at least.

Let it end and get your Mrs to sign up as a new customer. It's gotta be cheaper than what you're paying now.

 

[withoutabix]

^^^

This was my plan but new customer deals don't seem that great ATM. Plus Sky I believe only offer SkyQ now to new customers, so they may say he can't continue with the old service.

I'm sure they will offer 50% just takes a lot of calls and patience which gets frustrating, people have recommend the chat function gets good results but I've never been able to speak to anybody on as it's always busy

 

[Adam D]

^^^

This was my plan but new customer deals don't seem that great ATM. Plus Sky I believe only offer SkyQ now to new customers, so they may say he can't continue with the old service.

I'm sure they will offer 50% just takes a lot of calls and patience which gets frustrating, people have recommend the chat function gets good results but I've never been able to speak to anybody on as it's always busy

That was the main issue i had with signing up again.

Had a text saying sorry to see you leaving and to call a number to discuss the options available. Gave it a shot and managed to get 50% off the TV package and a slight discount on the broadband & phone services bringing the bill to £83 a month.

Said yes in the end as it was the best deal i've had and as we pretty much have everything available along with an extra box i didn't think it was too bad.