Virgin existing customer deals?

[Cookie]

Was on the webchat with someone called "Dave" who I will assume is in one of the offshore call centres.. the best they've offered so far is still 9 quid more a month than I pay at the moment (and the guy just cut me off so I'll need to go through it again)

I'm gonna need to actually go through with cancelling aren't I to get a deal which isn't s**t..

 

[Mr Underhill]

Ofcom now looking into them over cancellations - https://www.moneysavingexpert.com/n...eview-after-customers-experience-difficultie/

Now't will come of it.

Onboarding - simple online signup.
Cancellation - 3-hour wait on the phone.

And despite them claiming to have call centres in Teesside, Sheffield, Manchester and Birmingham, you still end up in India.

Is the weather nice on Necker Richard? C**t!

 

[Ol’ Tarby]

Took me over 8 hours to cancel on Tuesday.

They need forcing into just having a cancel button when you log into your account, like netflix etc.

Fucked them off and gone with sky stream

 

[Krarl]

I keep getting the Indian f*****s ringing me

Sounds like the c**t is sat on the Afghanistan frontline with the amount of s**t going off in the background. I just hang up, no point in even trying to communicate with them because they read from a dogshit script and their head melts if they defer from it

Virgin has really gone downhill, rapidly

 

[Mr Underhill]

I keep getting the Indian f*****s ringing me

Sounds like the c**t is sat on the Afghanistan frontline with the amount of s**t going off in the background. I just hang up, no point in even trying to communicate with them because they read from a dogshit script and their head melts if they defer from it

Virgin has really gone downhill, rapidly

they’ve got a monopoly on NTLs cable network in my area. I don’t have any choice other than to put up with their BS if I want decent broadband. Ofcom need to look into that. What irks me even more is the way they ponce around pretending to love everybody. They must hate their customers.

Rant over.

Night, night 😂

 

[Stay Puft]

Why are you all cancelling?

 

[davo172]

I speak to cancellations every time my contract is up always uk always get a better deal to stay.

 

[Martin_172]

I dont understand why they cant make a change for consumers like they did with car insurance where you cant offer cheaper deals to new customers than you can existing customers.

Surely its better for the consumer as everyone gets a fair price
Its better for the companies as they don't need all the Indian call centres to deal with cancelations and renewals as people wont feel the need to cancel every 12 months.

My opinion on virgin media is rock bottom yet their product is fantastic, and that is purely based on the new customer shite and piss poor non existent customer service based exclusively on bills as the product has never required any customer service!

 

[rctempire]

Weird one, virgin media (signed contract in November 2022) went up from £55 to £70. Turns out my deal was £85 per month with a £30 credit. The first lady couldnt explain the RPI applied onto the account aswell as the 3.9% increase VM applied. So turns out it was 13.4% (Total 17.3%) . Then the call dropped off.

So current situation was £100 - £30 Credit = £70
Called back for the second time, and the lady reduced it and honoured same contract I was on.

Dropped it back to the £55 with removal of a telephone package I don't use.

I was boggled and still am, how she kept me in the same contract but make it the same price. Either way, soon as its done. im off to anyone who supplies Gigabit Fibre. One year to go really.


Advise given is, call up virgin if your in contract see if they will honour their first contract you signed.

 

[Martin_172]

I called up yesterday, hence my rant above 😂
was paying £36 a month for 250Mb after price increases etc. Seen the new customer deal of 250Mb for £17 pm.

Went round the houses with them kicking off as the best solution they could offer me to my saying £36 is too expensive was a package with an 02 SIM and sky sports for about £60 🙄

Eventually after over an hour on the phone said just cancel it, I'll pay the £154 cancellation cost due to being mid contract.

They called back today and after 5 minutes had matched the £17 new customer deal for 250Mb

 

[rctempire]

I called up yesterday, hence my rant above 😂
was paying £36 a month for 250Mb after price increases etc. Seen the new customer deal of 250Mb for £17 pm.

Went round the houses with them kicking off as the best solution they could offer me to my saying £36 is too expensive was a package with an 02 SIM and sky sports for about £60 🙄

Eventually after over an hour on the phone said just cancel it, I'll pay the £154 cancellation cost due to being mid contract.

They called back today and after 5 minutes had matched the £17 new customer deal for 250Mb

Great win, however sky sports? They dont show Scottish League One football much ......

 

[Cookson]

Mine has gone from £29, to £36 to £58. The only thing I can do is "upgrade" to add TV in to take it back to £36. I don't want the fuckin TV, I don't even want the phone line, we don't have a phone socket. I simply want broadband.

No on hold for 15mins so far to try the discuss this.

 

[rctempire]

Mine has gone from £29, to £36 to £58. The only thing I can do is "upgrade" to add TV in to take it back to £36. I don't want the fuckin TV, I don't even want the phone line, we don't have a phone socket. I simply want broadband.

No on hold for 15mins so far to try the discuss this.

1st Fail: The phone is via the broadband router. No socket required.
2nd Fail: Take the tv to reduce cost. If so of course.

 

[Cookson]

1st Fail: The phone is via the broadband router. No socket required.
2nd Fail: Take the tv to reduce cost. If so of course.

TV is on the other side of the room to the router. I don't want cables trailing everywhere, nor do I want any more channels to watch. I literally just want broadband

 

[Mr Squashie]

TV is on the other side of the room to the router. I don't want cables trailing everywhere, nor do I want any more channels to watch. I literally just want broadband

You know you don't have to plug the TV box in, right?

 

[Cookson]

You know you don't have to plug the TV box in, right?

Not arsed. I have a dodgy stick, I don't need their TV.

Managed to get them back down to £27 a month for 18m for broadband 👌 I'm happy enough with that

 

[Ol’ Tarby]

Not arsed. I have a dodgy stick, I don't need their TV.

Managed to get them back down to £27 a month for 18m for broadband 👌 I'm happy enough with that

Get sky stream instead

 

[rctempire]

Get sky stream instead

Of all people!!! How dare you. Noted!

 

[rctempire]

Not arsed. I have a dodgy stick, I don't need their TV.

Managed to get them back down to £27 a month for 18m for broadband 👌 I'm happy enough with that

So you tied back in? Silly. Id have pushed to get into same contract and then left at end of the contract. Proper Fibre to the house not FTTC.

 

[Cookson]

Get sky stream instead

Get fucked instead. How is paying for sky cheaper than not paying for it?

So you tied back in? Silly. Id have pushed to get into same contract and then left at end of the contract. Proper Fibre to the house not FTTC.

I don't know the difference between fibre and FTTC, but I got them down to lower than what I was paying before, so I'm happy enough

 

[Ol’ Tarby]

Of all people!!! How dare you. Noted!

Not for all of the channels 😏


(I need to renew btw 😉😉)

 

[Ol’ Tarby]

Get fucked instead. How is paying for sky cheaper than not paying for it?

Cos I'm paying similar for both TV and broadband than you're just paying for BB?

How is paying the same for less cheaper than paying the same for more?

 

[Cookson]

Cos I'm paying similar for both TV and broadband than you're just paying for BB?

How is paying the same for less cheaper than paying the same for more?

Do you have Sky broadband or Virgin?

 

[Ol’ Tarby]

Do you have Sky broadband or Virgin?

Sky

 

[Cookson]

Sky

See, I didn't want to go Sky, purely on the basis I ripped the phone socket off the wall when decorating 😂 CBA f**king about with that.

 

[Ol’ Tarby]

See, I didn't want to go Sky, purely on the basis I ripped the phone socket off the wall when decorating 😂 CBA f**king about with that.

I say I'm with sky, I will be with sky when it gets installed next week lol

Do they still use the phone line? Thought they used the same s**t as virgin now?
I'll find out next week I spose lol

 

[rctempire]

Depends on the install. But if you have fibre in the street. Go elsewhere.
Remember phonelines will disappear and become SOGEA lines in next 3ish years.
Analogue/DECT phones will be a thing of the past.

 

[Martin_172]

Not arsed. I have a dodgy stick, I don't need their TV.

Managed to get them back down to £27 a month for 18m for broadband 👌 I'm happy enough with that

See my post above get back onto them!

 

[Krarl]

Just lodged a complaint with Virgin

Sick to the back teeth of some c**t ringing me from India trying to upsell me on a w**k package. Get fucked penchod

 

[rctempire]

Just lodged a complaint with Virgin

Sick to the back teeth of some c**t ringing me from India trying to upsell me on a w**k package. Get fucked penchod

What's the issue? Just an upsell of say going from one package to the other? Not heard of virgin doing that at all.

 

[Krarl]

What's the issue? Just an upsell of say going from one package to the other? Not heard of virgin doing that at all.

Constantly ringing me everyday for the past month trying to get me onto 500Mb

Does my fuckin swede in

 

[rctempire]

Constantly ringing me everyday for the past month trying to get me onto 500Mb

Does my fuckin swede in

Ask to be removed from the list or your going to the ombudsman.

 

[Short Norman]

didn't realise but we came off our 18 month VM deal last month. So this months bill jumped from 101 to 165, plus the 30 for the free O2 sim card, so yeah nearly £200 this month.

Rang them up and first guy (who came across as a proper knob) offered a reduced package for £114 a month. My existing package is £84 a month for new customers. So he was offering me a lesser package for £30 a month more.

got put through to cancellations who offered me my existing package for £79.....I'm sure she fucked up. Oh and she's credited back most of last months bill so next months bill will be pennies.

To cancel the unused free O2 sim that was part of my last package they've put me through to an Indian O2 call centre where I'm getting no where.

 

[Danith]

Just given notice to cancel my 18 month at 24 quid for M200/250. Took an hr to do on the phone.

Apparently I should've been getting 200mbps or something, but I did one of those speed checker things, well did a couple to see if one was wrong and it was 8 mbps?!

 

[SC03OTT]

Did you check that with a wired connection to the router? They won’t guarantee that speed wit Wi-Fi through 23 brick walls, for example.

 

[Mr Underhill]

Just given notice to cancel my 18 month at 24 quid for M200/250. Took an hr to do on the phone.

Apparently I should've been getting 200mbps or something, but I did one of those speed checker things, well did a couple to see if one was wrong and it was 8 mbps?!

Bin the high speed off, get the M125 and buy a couple of Wifi-6 routers like Eero 6+. I stream everywhere in the house, with multiple TVs on at once, and music in other rooms. Never an issue. It's their shitty hardware that's the problem.

 

[Danith]

Bin the high speed off, get the M125 and buy a couple of Wifi-6 routers like Eero 6+. I stream everywhere in the house, with multiple TVs on at once, and music in other rooms. Never an issue. It's their shitty hardware that's the problem.

I've jibbed Virgin, I usually get 12 or 18 month max contracts via quidco to get cashback, cos im a minge.

Was going to just get NOW Fibre. Should I get different routers to get more speed in the house? It's pretty turd

 

[Mr Underhill]

I've jibbed Virgin, I usually get 12 or 18 month max contracts via quidco to get cashback, cos im a minge.

Was going to just get NOW Fibre. Should I get different routers to get more speed in the house? It's pretty turd

Ah, I see.

Those Eero mesh routers are amazing, so if I moved from Virgin, I'd definitely use them.

Although I understand some companies provide them, so wait and see what you get.

 

[Krarl]

Think I'm gonna sack Virgin off

BRSK fibre got installed in my area recently so I might give them a go. Does anyone have experience with them?

 

[Louis]

Think I'm gonna sack Virgin off

BRSK fibre got installed in my area recently so I might give them a go. Does anyone have experience with them?

You have to have sex first mate