Virgin existing customer deals?

[Maccy]

This reminds me that I need to call the f*****s, broadband only bill has just gone up to £48

 

[Mr Underhill]

Finally i‘ll be able to say “up yours” to Virgin as CityFibre have now installed new fibre optic cables in my area. It means I have a choice of 8 different providers. I can get 900MB for £29 with no set up fee. I’m currently paying £36 for 125MB.

Hopefully it’ll wake the chumps up and their prices will come down for everybody else, but after being stuck with them since 1998, and putting up with their shitty call centres, I’m proper done with them.

 

[Krarl]

I had my brsk fibre installed last week. Gonna cancel and tell Virgin to f**k off on Tuesday

Their service hours aren't the best but the product and price is significantly better than anything virgin can offer

 

[Short Norman]

used the VM referral thingy for when my son took up VM at his new house last year.

Forgot all about it but then yesterday we both get an email from a company called Aklamio with a link to claim our referral reward. What a f**k about that is.

even after much googling I still don't know how the reward is paid, in my bank or into my VM account. I did find loads of people online moaning about the complexity of the whole process. Obviously done to discourage people from claiming the reward.

 

[Stay Puft]

Anyone renewed recently?

Have been offered the following for £93.. up from £78.

1GB internet
All Sky HD channels (sports and movies)
Netflix
x2 boxes
TNT sports

 

[Kenich.]

I just left after 15+ years! For the 1st time ever the actual retentions team never called me after I put in the disconnection.

The original offer on the table was OK, but as my street just had BT fibre installed the list of suppliers offering better deals was endless.

The FTTH connection from BT was installed within 2 weeks, job done. All working as if I left left Virgin.

So relived I don't have the bull s**t haggling every year for a decent deal, bored of that!

 

[Flat Eric]

Mines up to 48 quid now just for broadband
Think for the M350 package

Need to get haggling towards end of year

 

[rctempire]

Logged onto mine, said i was out of contract Last month. Looks like its renewed for 12 months now.
Going to call and ask the heck is going on.

 

[Gray]

I recently renewed my contact, right before the April price increase... M500 package, £46p/m.

 

[Kenich.]

I was offered M500 for £39, which I was told would be held until the end of the contract date a few weeks away. When I called to check my cancellation was going ahead as I decided I would go to another provided their renewal offer had already shot to £47.

Happy I left, Full Fibre 300 elsewhere for £29. Been on it for a week, no issues my end. Clearly not touching anywhere near 300, even on a wired connection. Apparently they only guarantee 160, but hey it works!

 

[Darryl_1983]

I re-signed last week via the website.

Was paying around £56 I think for M500, Mega TV (TNT Sports & Eurosport), telephone and an O2 sim over 18 months.

The new deal is £42 a month for the same, but with no mention of the O2 sim, as that is paid for separately direct to O2, so going to cancel that once everything has gone through.

We've never used the O2 sim, it was just cheaper to have it when we last signed up. So hopefully cancelling it doesn't affect the above.

I would have left to be honest, but it was the cheapest deal where i got TNT and Eurosport by a mile, and i wanted to keep watching the MotoGP, WSBK, and UFC.

 

[Flat Eric]

I re-signed last week via the website.

Was paying around £56 I think for M500, Mega TV (TNT Sports & Eurosport), telephone and an O2 sim over 18 months.

The new deal is £42 a month for the same, but with no mention of the O2 sim, as that is paid for separately direct to O2, so going to cancel that once everything has gone through.

We've never used the O2 sim, it was just cheaper to have it when we last signed up. So hopefully cancelling it doesn't affect the above.

I would have left to be honest, but it was the cheapest deal where i got TNT and Eurosport by a mile, and i wanted to keep watching the MotoGP, WSBK, and UFC.

Mine includes that sim with O2 as well, never used it either 🤣

 

[Adamm.]

That time of the year again for us been paying £57 but now they want £74. Tempted to go elsewhere entirely. Anyone had much experience with BT broadband? Just weighing up my options to go broadband only. I do currently have tnt sports package added on which is something I want to keep hence considering BT.

 

[adamlstr]

That time of the year again for us been paying £57 but now they want £74. Tempted to go elsewhere entirely. Anyone had much experience with BT broadband? Just weighing up my options to go broadband only. I do currently have tnt sports package added on which is something I want to keep hence considering BT.

Cancel, wait 48 hours, enjoy your old price. Just done it myself last month.

 

[Adamm.]

Cancel, wait 48 hours, enjoy your old price. Just done it myself last month.

Yep we've done that last time so will try again. Going to show them this and if they can't meet the price I think I'll get it.

 

[Cookie]

Time for this bullshit again for me too

In the 2 years since the FTTH providers who aren't Virgin started rolling out, they still haven't made it to my street so I have to carry on with VM's stupid game

 

[Adamm.]

I'm going with the BT deal I think. Plan on moving next year and we likely know where we are moving to already and they don't have virgin in the area so would have to pay out the contract. Let's see what a f**k about this is going to be now 😞

 

[Flat Eric]

I've had to call up on Tuesday as my contracts coming to an end and they wanted my £43.52 a month (just for m350 broadband) to go up to £62.

Managed to get M250 with their basic TV package for £33 quid a month.
Couldn't really grumble at that to be honest. The drop in download speed won't really bother me either as we only use it for streaming films and tv mainly.

 

[-KarL-]

I'm going with the BT deal I think. Plan on moving next year and we likely know where we are moving to already and they don't have virgin in the area so would have to pay out the contract. Let's see what a f**k about this is going to be now 😞

You can get the early disconnection fee back.

Moving outside our network area, but still within the UK? It’s possible to be credited back your Early Disconnection Fee. Just provide us with some valid evidence of your new address, we’ll check it and get back to you within 30 days. The value of your Early Disconnection Fee will then be credited to your account.

 

[Adamm.]

You can get the early disconnection fee back.

Cheers not sure I'll be eligible as the missus is the account holder but she's refusing to go again after dealing with virgin over the years so with me being the account holder for BT I don't think it'd work but will give it a try.

 

[Cookie]

Phoned the normal customer service number to see what they would offer before I start threatening to cancel.. it was bold of them to ignore half the package I have now and give me a number about a quid more than I pay. Then when I reiterated the kind of package I wanted, she added 20 quid onto the renewal price even the website quoted. Madness.

Guess I need to phone cancellation instead. If I tried to sell like this I'd be sacked 😂

 

[Matt Cup]

Cancel, wait 48 hours, enjoy your old price. Just done it myself last month.

I need to renew mine now as it’s gone up to £67 for just the 500mb bb. Did they call you back after the 48 hours? Knowing my luck they would just say see-ya and stop my internet.

 

[adamlstr]

I need to renew mine now as it’s gone up to £67 for just the 500mb bb. Did they call you back after the 48 hours? Knowing my luck they would just say see-ya and stop my internet.

Yeah, it used to be 24 hours so I was getting a bit twitchy after 36 hours. They rang after 2 business days.

 

[chris_182]

Phoned the normal customer service number to see what they would offer before I start threatening to cancel.. it was bold of them to ignore half the package I have now and give me a number about a quid more than I pay. Then when I reiterated the kind of package I wanted, she added 20 quid onto the renewal price even the website quoted. Madness.

Guess I need to phone cancellation instead. If I tried to sell like this I'd be sacked 😂

had a similar experience a month ago. The "specialist" team gave me a worse offer than the first person and said I couldn't take the original offer once I'd declined. Can't wait to move once another provider is available.

 

[Short Norman]

just noticed that our VM bill has nearly doubled so had a look and our contract was coming to an end. So the usually merry-go-round starts.

Rings them up

• current contract £84 (new customers can also get this package for £84)
• guy offers me same contract that he says should be £184 but he can reduce it to £124 for me.
• he then says he can reduce it to £100 if I take the free O2 sim (we've had one before and never used it plus it was a pain to cancel)
• told him i don't want a sim and I'm not paying 50% more than a new customer.
• puts me through to cancellation team

a lady comes on and tells me to log onto my VM account. Hidden in there is an renewal offer from VM for the current bundle at £90. Still £5 more than a new customer but s**t loads better than £124.

I know them making it difficult ultimately makes them more money (a bit like inflated insurance renewal prices) but they're still c***s for playing that game.

 

[Willo40]

just noticed that our VM bill has nearly doubled so had a look and our contract was coming to an end. So the usually merry-go-round starts.

Rings them up

• current contract £84 (new customers can also get this package for £84)
• guy offers me same contract that he says should be £184 but he can reduce it to £124 for me.
• he then says he can reduce it to £100 if I take the free O2 sim (we've had one before and never used it plus it was a pain to cancel)
• told him i don't want a sim and I'm not paying 50% more than a new customer.
• puts me through to cancellation team

a lady comes on and tells me to log onto my VM account. Hidden in there is an renewal offer from VM for the current bundle at £90. Still £5 more than a new customer but s**t loads better than £124.

I know them making it difficult ultimately makes them more money (a bit like inflated insurance renewal prices) but they're still c***s for playing that game.

Exactly the same as me a few weeks ago, went up to £120, phoned them, can get the same deal from Sky for £60 a month, a women rambles on for 10 mins saying i can do it for £110.00, no thanks, or i can add this and it will be £125.00, why would i want that, 10 mins later i say look you can't help me so i want to cancel my contract please, ok sir hold on let me put you through to out cancellation team, guy comes on, what's the deal you have seen, £60.00 with Sky, i can do that same deal but with better broadband for £66.00, yea that will do, didn't really want the arseing about of swapping anyway.

 

[Short Norman]

Exactly the same as me a few weeks ago, went up to £120, phoned them, can get the same deal from Sky for £60 a month, a women rambles on for 10 mins saying i can do it for £110.00, no thanks, or i can add this and it will be £125.00, why would i want that, 10 mins later i say look you can't help me so i want to cancel my contract please, ok sir hold on let me put you through to out cancellation team, guy comes on, what's the deal you have seen, £60.00 with Sky, i can do that same deal but with better broadband for £66.00, yea that will do, didn't really want the arseing about of swapping anyway.

Sounds like they are now automatically offering existing customers a decent enough deal but it took some finding in my account online.

 

[Willo40]

Sounds like they are now automatically offering existing customers a decent enough deal but it took some finding in my account online.

Which is pretty stupid really, why run the risk of losing custom, i have been with Virgin for over 20 years, so why risk losing my custom, a couple of years ago i actually left, well tried to, they basically refused me the new customer deal they had at the time ( i appreciate i wasn't a new customer but they had my custom for years) so i said end my contract next week when it's finished, got a phone call back 5 mins later, sorry sir i have spoken with my manager and due to your loyalty we can offer you the deal you asked for, i know it's a business but how many people would just say no not interested now.