Liquid damaged XBO

JackD · Jun 27, 2015

Earlier today my girlfriend spilled her cereal onto my Xbox One, unfortunately it was plugged in and therefor on standby.

It's currently upside down, on some rice. As its milk, not water, I'm expecting the worst. I'm guessing even if it does work in a few days time, the milk residue is going to cause further issues down the line?

Should I just sent it back to Microsoft and see what they say? Does anyone know how much they'd charge for a replacement console? Or should I crack it open and try clean it off first?

Jack! · Jun 27, 2015

If you crack it open, then you'll be unable to send it off.

I would send it off, it won't be cheap, but I don't think it's something you're gonna sort yourself.

JackD · Jun 27, 2015

Jack! said:
If you crack it open, then you'll be unable to send it off.

I would send it off, it won't be cheap, but I don't think it's something you're gonna sort yourself.

Yeah I did think that. Any idea how much? £100-200? If it's anymore I'd be inclined to sell all my games, pads and kinect and maybe buy a PS4.

Jack! · Jun 27, 2015

I'd expect over £100, because it's water damage.

Marc. · Jun 27, 2015

Yeah, I can't see it being cheap I'm afraid!

JackD · Jun 27, 2015

Open an out of warranty repairs case, stating it has no power, chuck it in the post and see what they say then?

Jack! · Jun 27, 2015

Can't they give you an assesment or rough price estimate before you send it?

JackD · Jun 27, 2015

No I don't think so, as there seems to be no option to select water damage. No power carries an £80 exchange charge though

JackD · Jun 29, 2015

It's on and working, any precautions to take?

Jack! · Jun 29, 2015

Send it still - it will break eventually.

DrR · Jun 29, 2015

Genuine question,

Why do you think Microsoft will do anything about it?
I didn't even know it was possible to get these repaired.

I'd have just accepted fate and binned it if it didn't turn on after trying to dry it out.

Jack! · Jun 29, 2015

DrR said:
Genuine question,

Why do you think Microsoft will do anything about it?
I didn't even know it was possible to get these repaired.

I'd have just accepted fate and binned it if it didn't turn on after trying to dry it out.

They'll do something about it if you pay them - they're not gonna do it for free.

DrR · Jun 29, 2015

Yes, but why would you even bother contacting them?

Jack! · Jun 29, 2015

DrR said:
Yes, but why would you even bother contacting them?

Because it's cheaper to have them fix it, or replace it, than it is to buy a new one?

Oggy997 · Jun 29, 2015

I'd send it in with an "intermittent fault" somewhere & hope they replace the unit.

Jack! · Jun 29, 2015

They can spot water damage - milk damage will be even easier.

Oggy997 · Jun 29, 2015

From past experience, Microsofts team aren't the most robust at checking consoles over.

Jack! · Jun 29, 2015

Perhaps, but in the days of the RROD there must've been a massive turnover (less checking), not sure these days.

AdDaMan · Jun 29, 2015

Dont be letting milk dry ffs lol
Id be cracking it ope immediately and getting a can of air in their.
Then some IPA and clean the boards. Itll be fairly easy to clean if it didnt short anything.

JackD · Jun 29, 2015

Didn't want to open it because I presumed there would be no chance of sending it back if the seal had been broken.

BGEarles · Jun 29, 2015

If it helps my PS4 recent started ejecting discs on its own causing me not to play any games, i got in contact with Sony, sent it them, got a brand new one back within 2 weeks.

I think its worth sending off.

DrR · Jun 29, 2015

Earlesey said:
If it helps my PS4 recent started ejecting discs on its own causing me not to play any games, i got in contact with Sony, sent it them, got a brand new one back within 2 weeks.

I think its worth sending off.

That's a fault covered under warranty, covering it in milk is not.

BGEarles · Jun 29, 2015

DrR said:
That's a fault covered under warranty, covering it in milk is not.

Don't tell them its covered in milk and hope for the best [emoji120]

JackD · Jun 29, 2015

DrR said:
That's a fault covered under warranty, covering it in milk is not.

Unless I claim the Xbox randomly ejected a CD, startling me, thus causing the spilled milk. Boom.

Gorms · Jun 29, 2015

If its working don't worry about it. Just use it.

BIFCAIDS · Jun 30, 2015

Trade it in, lose a bit of money but not too much then buy a new one.

Darren S · Jun 30, 2015

First off - the gf has brownie points to earn. Make of those what you will!

Secondly, if it does go duff, mention your original plan to MS - that you'd sell up and get a PS4 instead. They may waver a bit of the repair cost than lose a paying gamer.

banther · Jun 30, 2015

"Girlfriend spilt her cereal"

Definite squirter.

Addicted · Jun 30, 2015

BIFCAIDS said:
Trade it in, lose a bit of money but not too much then buy a new one.

Trade it in, and when they test it they see it's broken and then won't accept it?

So many dumb suggestions so far lol - they will spot milk damage easily - it will dry white, and stink - water is less obvious but I'm sure they have moisture indicators inside to tell if it's had water damage or not.

BIFCAIDS · Jun 30, 2015

If it's working now, trade it in. It will be out of his hands by the time it breaks. It's a suggestion you plank lol.

Mike@Rentech · Jun 30, 2015

Claim on your home contents insurance??

Oggy997 · Jun 30, 2015

Oggy997 · Jun 30, 2015

Addicted said:
so many dumb suggestions so far lol - they will spot milk damage easily - it will dry white, and stink - water is less obvious but I'm sure they have moisture indicators inside to tell if it's had water damage or not.

No, they don't have indicators. You think the suggestion of sending it back is bad, I can tell you from experience they don't perform stringent checks on consoles at all. I've sent back consoles with shorted south bridges, PCB lacquer removed with fibreglass pens, I've even received consoles back with spoofed OSIG's.

Wilkeh · Jul 1, 2015

If it's working forget about it and game on.

Rhino172 · Jul 1, 2015

BIFCAIDS said:
If it's working now, trade it in. It will be out of his hands by the time it breaks. It's a suggestion you plank lol.

For little Jimmy who can't afford a new one, saved up all his pocket money to just about afford a second hand one to then be somewhat upset that he's bought a dud. Parents come in mighty pissed off, shop contacts you and it all goes to s**t. (ok so that probably won't happen but still, you get the point I'm trying to make I'm sure)

If it's working now then just carry on. If it does give up the ghost sell it on ebay clearly marked up as milk damaged. Put the funds towards another one and get the missus to pay up half.

Either that or go the contents insurance route as stated above depending on how much the excess is etc, it may not be worth it. That is kinda what it's for tbh.

TBF I can't understand why an xbox would be anywhere near a location that would also contain a bowl of cereal? Or does your tv/entertainment unit double up as a table or breakfast bar?

CoryColeWilkins · Jul 1, 2015

If it works now, why would It stop due to the dried up milk?
Is the milk going to become wet again?

BIFCAIDS · Jul 2, 2015

Rhino172 said:
For little Jimmy who can't afford a new one, saved up all his pocket money to just about afford a second hand one to then be somewhat upset that he's bought a dud. Parents come in mighty pissed off, shop contacts you and it all goes to s**t. (ok so that probably won't happen but still, you get the point I'm trying to make I'm sure)

I get the point your making, lifes full of dissapointment.

Al_G · Jul 2, 2015

I wouldn't be claiming on my house insurance for a £300 console.

If it's broken just get the girlfriend to buy a new one.

Oggy997 · Jul 2, 2015

CoryColeWilkins said:
If it works now, why would It stop due to the dried up milk?
Is the milk going to become wet again?

Corrosion.

CoryColeWilkins · Jul 2, 2015

Oggy172 said:
Corrosion.

From dry milk?

Liquid damaged XBO

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