My E46 330ci M Sport

[yeecup]

Did they say why it's taken them 7 weeks and 2 days?!

Nope. They mentioned a delay due to having to get BMW to agree to new wing, and being very busy, but I will be finding out when I pick it up. As long as it's a good job that's the main thing

 

[leeds2592]

Fingers crossed they've done a good job, can't imagine how much of a pisstake it would be if it wasn't perfect.

 

[Danith]

It's free tho and gave a courtesy car. Great deal even if it took this long

 

[leeds2592]

It's free tho and gave a courtesy car. Great deal even if it took this long

Have you driven a Mini for 7 week before though? I've been driving my other halfs brand new Cooper for 3 weeks and it's sole destroying haha.

 

[Danith]

Ha no I only had mine 2 weeks I think. Was grim

 

[yeecup]

iv actually enjoyed the wee mini cooper d. i chuck it in sport mode everytime i use it, but then im old.

 

[yeecup]

So after being told last week it would be finished today, I had to phone them at 4 today after not getting the call I was promised and surprise surprise it's now going to be finished on Friday....... Who best to complain about this whole fiasco.? Straight to BMW? Or Peter vardy? This dentec crowd are a joke. And this is a BMW approved body shop.

 

[Danith]

I actually emailed BMW customer service and copied in halliwell Jones to give them a thumbs up (and to record that they had done what they said with BMW just to cover my back cos I'm a sneaky t**t, ha)

They both replied so yeah go down that route, I can find the email if you want?

 

[leeds_182]

Shocking.

 

[yeecup]

Yeah that would be good mate

 

[Danith]

Pm me your email and I'll just forward you my emails with it all

 

[Gally]

Dentec are BMW approved? Then again the standard of work isn't really hand in hand with approval. It simply depends on how much cash you want to spend getting it. We got rid of VW/Audi for that exact reason.

 

[yeecup]

I wish I could comment on their work but I've yet to see it. Meant to be finished tomorrow. We will see

 

[yeecup]

Phoned dentec at 4pm. Guess what, not ready. Body shop manager told the girl I spoke to it will definitely be finished on Wednesday and will fill the car up with fuel for missing their deadline. Lmfao, I think they missed the deadline about 6 weeks ago. 8 weeks this Monday since I dropped it off. She was giving it the "it has to go through several stages" chat. Laughable.

 

[Bluebeard]

Have you been in to see the car?
What if one of the staff stuffed it on the way home one night and they're rebuilding it?? Lol

 

[Gally]

That's a mental amount of time! Even if they rebuilt it!!!!

 

[Stefan.]

Bloody cowboys imo

Id of been down there by now, what a joke

 

[botfch]

I'd be crawling all over that car before accepting it back.

 

[flebay]

Phoned dentec at 4pm. Guess what, not ready. Body shop manager told the girl I spoke to it will definitely be finished on Wednesday and will fill the car up with fuel for missing their deadline. Lmfao, I think they missed the deadline about 6 weeks ago. 8 weeks this Monday since I dropped it off. She was giving it the "it has to go through several stages" chat. Laughable.

It takes a long time to swap the best parts off yours and put them on the theirs.

 

[leeds2592]

Are you far from the bodyshop? If not, just call in unexpected and ask to see it, at least you'll know what kind of state it's in.

I'm pissed off for you!

 

[Poopensharten]

You have the patience of a nun in a coma. I'd have marched in there like i was invading Poland!

This is absolutely outrageous!

 

[yeecup]

Body shop is about 50 miles from me or I would of been in a long time ago.

 

[Stefan.]

50 miles is nothing for 8 weeks ffs

Dont be a push over

 

[botfch]

Even if your not actually going to do it, Ring up Monday and say your coming in to see what the f***s going on. See what the response is.

 

[Gally]

You are a patient man, I would have lost it a long time ago. Not in a ranting way just simply in the bodyshop managers office asking to see my car.

 

[Bluebeard]

Body shop is about 50 miles from me or I would of been in a long time ago.

50 mile or 150 miles i'd have been down there. I wish my customers were as easy as you!!

They haven't been repairing your rust. It doesn't take 8 weeks. In fact you'd be hard pushed to drag it out 8 days!
You need to find out wtf they've done to your car.
My bet is, they've crashed it.

 

[Danith]

50 mile or 150 miles i'd have been down there. I wish my customers were as easy as you!!

They haven't been repairing your rust. It doesn't take 8 weeks. In fact you'd be hard pushed to drag it out 8 days!
You need to find out wtf they've done to your car.
My bet is, they've crashed it.

Bit drastic. Probably just way down the pecking order. They do need to give some answers tho and sharpish

Good luck pal.

 

[Bluebeard]

Bit drastic. Probably just way down the pecking order. They do need to give some answers tho and sharpish

Good luck pal.

What do you mean 'down the pecking order' ?

He's a customer. Simple as that.

I don't understand how people get away with s**t like this?? We get monumentally fucked if we're more than 12 hours late with a customer deadline.
To the point that some of our blokes start at 4am to make sure the day's work can be done in time.
These c***s take 8 weeks to repair some wings and CS are all 'ahh, something must be up, I'm sure it'll be ok. They said it will be ready next Week'.

f**k off. That's just not good enough. They've had your car EIGHT f**king WEEKS!!!

 

[Danith]

I'm just trying to say that they probably haven't crashed it. Why would they? Sure they could take something a bit more flash out for a joy ride than a 12 year old 3 series at a BMW bodyshop, not to mention it'd be ultra unprofessional - a lot more than a late job.

But the only people who will know are the bodyshop.

It's not to do without getting away with it! I'd be kicking off 100%

 

[Bluebeard]

I'm just trying to say that they probably haven't crashed it. Why would they? Sure they could take something a bit more flash out for a joy ride than a 12 year old 3 series at a BMW bodyshop, not to mention it'd be ultra unprofessional - a lot more than a late job.

But the only people who will know are the bodyshop.

It's not to do without getting away with it! I'd be kicking off 100%

I've witnessed an apprentice drive a 6 month old 7 series off a ramp. That was 6ft in the air.

I know of two drivers crash two customers cars into each other at traffic lights.

A mechanic (who's now fired) went and sat in a customers car for a fag on his dinner break and burnt a hole the size of a tennis ball in the footwell carpet.

We are dealing with motor trade people here. They are not normal people, not by any stretch. Anything is possible.

 

[corsapower]

Good call on that Daniel. They're taking the piss. I'd be on the phone asking them to comply with your request for photos at least.

 

[corsapower]

Hi yeecups, any update on this?

Cheers

Corsa

 

[yeecup]

its in getting painted.....................

 

[Bluebeard]

its in getting painted.....................

They've been rubbing it down for nearly 9 weeks?

 

[leeds2592]

Wow.

 

[corsapower]

Yeecups have you asked for a photo? I assume you have. At he very least you should be getting that. Personally, I'd be driving over there after work.

 

[Gally]

Flol! I thought it was going to be ready?

To give you an idea, the painting can be the longest part, so they knew what stage it was at and they lied. That's fact just now.

I cannot fathom what they have done nor why the hell they have lied!

 

[yeecup]

Well it's with BMW complaints now. Today I spoke to the operations manager at dentec who admitted the time was completely unacceptable but couldn't explain why it's taken them so long. He did explain what they have actually done, and that both front wings are off to do sills etc. He has personally guaranteed I will have it back Friday. Will be interesting to see what BMW think of their approved bodyshop. I have made all the calls chasing, never had one courtesy call or update, let's hope their work is better than their customer service

 

[botfch]

Good god, what have they been doing for 9 weeks if it's not even in paint.

Do you remember what mileage it was on?

 

[corsapower]

Yescup you have my sympathy. I too have had the runaround from bodyshops. I hope they have not damaged your pride and joy. These cars are special and deserve to be treated that way. Glad you have notified BMW. Someone needs to pay. Why can't they comply with a reasonable repair schedule? As the great Bill Struth said "comply or die." Hope the repairs are at least up to scratch. Fingers crossed for an injury time winner so to speak! You're at leat 2 mins into injury time by my calculations!