As mentioned above. The key is to talk to the retention team not the sales team.
They literally have different/better options in the system.
So phone up and say you are wanting to cancel. That will get you to the right team.
Then say I don’t feel like I am using it enough to warrant the cost/cost increase.
It will then likely be followed with a deal close to what you have but a bit more money. They will upgrade something as part of that (faster broadband, bigger TV bundle) to justify why it costs more.
Decline and say you want to cancel unless they can match your current deal.
Job jobbed they are then incredibly likely to offer you what you want.
Possibly need to go through another cycle of I don’t think it’s worth it so still want to cancel.
Goes without saying hopefully, be nice and chatty along the way and I am sure they will help you out.
And if you get to the end and don’t get the offer and don’t want to actual cancel. Then just hang up
I haven’t ever needed to go that far though. They have always matched the offer before I get that far.
Also worth me saying they record what you use/watch. So saying you don’t use it but then sitting on it 4 hours a night they are going to know. So talk about it not being worth the value rather than you not using it.
And if you don’t use it then don’t pay for it and remove it.
Just done that this year with them. So now only got their broadband. Getting the 500mb for £45 - the new customer price - I have been with them for about 10 years now and do the same thing every 12-18 months depending on their contract length.
Suits me as I never used the Virgin box. I watch everything through the smart TV.
