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Virgin existing customer deals?
- Thread starter Cookson
- Start date
Short Norman
ClioSport Club Member
997 C4S
Our VM contract ends in a few weeks and I’m struggling to get a decent deal from them (not told them to cancel my contract yet).
I looked at sky as a new customer and by the time I’d added
HD channels
Sky and BT sport
Sky movies
Decent broadband
it was coming out as much as what I’m being offered from V
I looked at sky as a new customer and by the time I’d added
HD channels
Sky and BT sport
Sky movies
Decent broadband
it was coming out as much as what I’m being offered from V
VenomUK
ClioSport Club Member
Clio 172
Baffles me that we are what 20+ years on from when HD tv was rolled out and it's still being offered as an upgrade and things are still being recorded or shown as SD. That should have been killed off and HD made the new standard 10 years ago! They then have your balls in a vice over this HD balls#it!
They must hate you as well, I pay £35 for that [emoji23]
Krarl
ClioSport Club Member
Who's the legend on here working for Virgin Media?
Show yourself and get me a good deal you little slut
Show yourself and get me a good deal you little slut
@Clio_fool is a virgin, does that count?
Liamm
ClioSport Club Member
Not anymore
Well it's that time again already, just noticed Virgin took £50 out so time to "cancel"
I bet they just cancel it this time and don't bother trying to offer anything 😂
Been having issues for a good few months now too where stuff just doesn't load on my phone or Netflix or something, sits there buffering. Need to get em told
I bet they just cancel it this time and don't bother trying to offer anything 😂
Been having issues for a good few months now too where stuff just doesn't load on my phone or Netflix or something, sits there buffering. Need to get em told
Last edited:
Well this is hilarious... 5mins after posting the above, we've lost service.
Cannot make it up! [emoji23]
Ol’ Tarby
ClioSport Moderator
Clio 220 Trophy
Probably easier to understand the Indian call centre tbh
Cookson
ClioSport Club Member
Mk1 Audi TT 3.2 V6
Ol’ Tarby
ClioSport Moderator
Clio 220 Trophy
I didn't say I didn't like Scottish people, just based on conversations with @rctempire I can't tell what the f**k they're saying
Short Norman
ClioSport Club Member
997 C4S
I was in the arse end of McNowhere the other weekend while on our Scottish road trip, and while filling up at a petrol station a bloke came over and said nice car.
He then proceeded to say something else, which I didn't understand at all, so I just relied with "yeah I've had it nearly three years"...he seemed to be happy with that response and strolled off into the distance.
I should have been able to understand him really, after all my dad is Scottish 🤣
rctempire
ClioSport Moderator
Too kind.
F31 35d, Berlingo Na
How did you go about it? I have same deal currently and it runs out in November I believe.
Ol’ Tarby
ClioSport Moderator
Clio 220 Trophy
Have you tried Sky?
I'd come to you if I wanted virgin
Martin_172
ClioSport Club Member
I was 1.5hrs on the phone to them today, what a f**king shambles of a company it went something like this....
Logged in to see my deal has ended and I'm now up to full price, the TV box hasn't even been plugged in for 6 months so decided to try and find out if I can go internet only without calling, of course not.
Call up, press all the options to get to where I need to get to, message to say they are extremely busy and to get all the help with downgrading or cancelling press 1 to get a link sent to help faster (I assumed some sort of web chat) - Press 1 to get a link to the page on their website that says if you want to cancel or downgrade, call this number, the page I was on to get the number in the first place!!!!
I call back, hold for 25 minutes and get a call centre, abroad, explain what I want to do, I want to go from top TV, a phone line and 1Gb internet to internet only, after repeatedly trying to convince me to keep my TV and phone and offering me different, slightly lower, but still s**t prices I firmly tell her she's not listening to me I WANT TO GO INTERNET ONLY, she tells me she doesn't have the authority to do that. I loose my s**t and ask for cancelations.
By this point I'm close to throwing their equipment out into the street - I get passed to another team, explain it all again, the negotiation starts again by this point I'm telling them downgrade it to 100Mb internet only, I want to give this company the least possible amount of money possible, she goes away to "speak to her manager" and comes back with OK, we can downgrade your internet to 100Mb, retain your TV and phone line for £50 something a month, LOST MY s**t.
I'm now on 50Mb (LOL!) internet and £29 a month - That gives me 18 months to start to move all my accounts to another email address so I don't need the Virgin one and by then hopefully 5G will have rolled out in this area or Virgin will have sorted their s**t out.
Logged in to see my deal has ended and I'm now up to full price, the TV box hasn't even been plugged in for 6 months so decided to try and find out if I can go internet only without calling, of course not.
Call up, press all the options to get to where I need to get to, message to say they are extremely busy and to get all the help with downgrading or cancelling press 1 to get a link sent to help faster (I assumed some sort of web chat) - Press 1 to get a link to the page on their website that says if you want to cancel or downgrade, call this number, the page I was on to get the number in the first place!!!!
I call back, hold for 25 minutes and get a call centre, abroad, explain what I want to do, I want to go from top TV, a phone line and 1Gb internet to internet only, after repeatedly trying to convince me to keep my TV and phone and offering me different, slightly lower, but still s**t prices I firmly tell her she's not listening to me I WANT TO GO INTERNET ONLY, she tells me she doesn't have the authority to do that. I loose my s**t and ask for cancelations.
By this point I'm close to throwing their equipment out into the street - I get passed to another team, explain it all again, the negotiation starts again by this point I'm telling them downgrade it to 100Mb internet only, I want to give this company the least possible amount of money possible, she goes away to "speak to her manager" and comes back with OK, we can downgrade your internet to 100Mb, retain your TV and phone line for £50 something a month, LOST MY s**t.
I'm now on 50Mb (LOL!) internet and £29 a month - That gives me 18 months to start to move all my accounts to another email address so I don't need the Virgin one and by then hopefully 5G will have rolled out in this area or Virgin will have sorted their s**t out.
davo172
ClioSport Club Member
TCR'd 172
Your mistake there was not just pressing the option to cancel and speak to cancellations to start with they are the only ones you get any sense or deals from the other departments especially non UK centres are a totally f**king useless!!
Current deal was set to expire 30th Sept - I called virgin, went through the 32434653464 options to reach retentions/cancellations team.
Explained I wanted to renew my deal before switching to standard rate, times are hard, trying to cut costs etc. After a quick conversation she agreed to match the initial offer price for another 18months! I was actually shocked how easy the process was... Given some of the horror stories here and generally online.
davo172
ClioSport Club Member
TCR'd 172
Liamm
ClioSport Club Member
Not anymore
I've just balls'd up and didn't go straight on with cancellation.
They got me 200mb for £38 when I called.
My 100mb package went up to £54 last month.
I'll just ring again tomorrow and cancel that because I've just seen new customers get 516mb for that price!
I know I'm not new customer but still if they can offer it they can do it!
Also apparently I'm using an average of 340ish GB a month. There's 3 people live here and the average for a 5 person house is something like 250 😂
They got me 200mb for £38 when I called.
My 100mb package went up to £54 last month.
I'll just ring again tomorrow and cancel that because I've just seen new customers get 516mb for that price!
I know I'm not new customer but still if they can offer it they can do it!
Also apparently I'm using an average of 340ish GB a month. There's 3 people live here and the average for a 5 person house is something like 250 😂
Stay Puft
ClioSport Club Member
Clio 172
Just been called to upgrade to this for £94.99 per month, checked their website and it’s £85 per month 🤔
If I can get it for £85 I think i’ll go ahead.
Sim card will be handy as i’ll just go sim only rather than upgrading my phone contract, and save money not paying for Netflix.
www.virginmedia.com
If I can get it for £85 I think i’ll go ahead.
Sim card will be handy as i’ll just go sim only rather than upgrading my phone contract, and save money not paying for Netflix.
Our Best Broadband Packages | £0 Setup | November 2024 - Virgin Media
Discover Virgin Media’s best package deals in your area, featuring our best broadband packages bundled with epic TV and phone. WiFi Max WiFi guarantee available.
Short Norman
ClioSport Club Member
997 C4S
Think we are on that deal (never used the sim either).Just been called to upgrade to this for £94.99 per month, checked their website and it’s £85 per month 🤔
If I can get it for £85 I think i’ll go ahead.
Sim card will be handy as i’ll just go sim only rather than upgrading my phone contract, and save money not paying for Netflix.
Our Best Broadband Packages | £0 Setup | November 2024 - Virgin Media
Discover Virgin Media’s best package deals in your area, featuring our best broadband packages bundled with epic TV and phone. WiFi Max WiFi guarantee available.
mid it’s the same as ours you get an O2 sim and pay them £25 a month and VM the balance. I’m waiting for the fin and games when the contact expires and I have to get O2 to cancel the sim
Krarl
ClioSport Club Member
Don't say you'll cancel, just say you're unhappy paying X amount when you can sign up as a new customer and get a better deal
Kenich.
ClioSport Club Member
172 PH1
Not this time, been doing it 15 years but they had no good deals to offer! We're see.. I don't mind leaving after all this time.
Krarl
ClioSport Club Member
You'd think they'd offer a long standing customer at least something
I never understand when companies do that
Mr Underhill
ClioSport Club Member
VM are becoming hardened to “I’m going to cancel blah blah blah”. I’ve been on their Cable network since it was NTL and they happily cancelled my services after I threatened to leave.
I called them back the next day saying I over-reacted 😂 and they reinstated my services.
I’m still paying £20 a month more for the same services a newbie can get. It’s shocking treatment but other than their hubs which are utter shite, they’re still pretty good compared to the competition.
I called them back the next day saying I over-reacted 😂 and they reinstated my services.
I’m still paying £20 a month more for the same services a newbie can get. It’s shocking treatment but other than their hubs which are utter shite, they’re still pretty good compared to the competition.
Mr Underhill
ClioSport Club Member
Yes I know, I was weak. It was a few years ago and there weren't really any competitive alternatives. The contract is up in January and the TIVO is going back, so we'll see how i do then.
