RENAULT!! GRR

[Ben j]

how long does it take for a steering column to be bought over from france for me? they said a couple of days , its been almost 2 weeks now! they are takin the piss they coulda walked over to get it by now!

surely simple as next day delivery ?????



wheres jeremy? - get on the fone mate! tell em off.. can i have a new v6 as compensation?

 

[Cheeky_Chappie]

The Renualt Delivery Van which the parts get delivered in has probably broken down.

hehehe

 

[Matbrown]

Normally they have to wait till so many get ordered before they ship them over from France. Happened to me, very annoying.



Mat.

 

[James Clio 16v]

Paul Mitchell has been waiting nearly 2 weeks for a steering rack for Rajks Williams, Renault said 10 days! It turns out that Renault havent got any for the Williams & are having to get one from the manufacturer.

I wish Renault would hurry up as Paul is going to be doing the rack on my 16v, but he cant do it until hes finished Rajks & I cant drive the car until it is done.

Fortunately, I wont have to wait for rack, as I got mine from GSF & it only took them 2 days! Pity GSF dont do steering columns for the 16v.

James

 

[Ben j]

reckon euro car parts do em?

 

[Rajk]

James

Tell me about it, i mega Pi55ed off with reno, i am desperate for my car back, but reno couldnt give a sh!t, its three weeks today and i am soo missing my car. Paul has be great tho, just hope i get my car back soon!

 

[Rajk]

James you cant drive your car and i cant drive mine! I share your pain

 

[James Clio 16v]

Rajk,

Absolute nightmare at the moment not having a car, mine is driveable, but I dont want to risk it in case the steering fails completely & I cause an accident.

Pauls a good bloke, its a pity that Renault are letting him down. Its typical of them though, they never seem to have anything in stock. Everything that I have bought from them for my 16v has had to be ordered, even the lock nuts for the bottom of the front struts!

Benj,

Dont think Eurocarparts do the steering column mate, think they just do the rack. Ill check for you tonight as I have their brochure at home.

Fingers crossed it wont be too long until we all have our cars back on the road.

James

 

[u33db]

Ha! Tell me about it! Theyve had my 16v for 6.5 weeks now (the first rack was faulty and came off back order and i had an alternator bracket off back order)....absolute nightmere!

Phoned this morning again....no sign and no arrival date so far....

 

[James Clio 16v]

u33db,

If I were you Id cancel your order wih Renault for the rack & get one from GSF. They all come from the same manufacturer anyway. I didnt want to pay £200+ from Renault for a new rack that would take ages to come, when I could get one from GSF for £171.50 (less Cliosport discount as well!) in 2 days.

My local dealers parts desk is useless, they thought the 16v was an automatic! I even told them the year & engine size!

James

 

[u33db]

James, i tried asking them to go to a local supplier which they can actually do but they said as id already had a rack off them which was faulty i had to wait for the replacement (ie no local parts for me). Its a really pain and dont know if this is correct...maybe theyre just feckin me about??

 

[James Clio 16v]

u33db,

If they have supplied you with a faulty item, you are entitled to a full refund (including surcharge on rack).

Just say to them that you are not happy with the service & wish to cancel your order. Its like purchasing any item, you can change your mind & you are fully entitled to a refund.

I think that they are just messing you about.

They cannot refuse a refund, assuming that you still have the paperwork, even if they have supplied you with a faulty rack. Its not a contract, youre not tied in.

James

 

[Jas]

I share in your pain Ben, I really do. LOL

 

[Ben j]

jas u git!

ANYONE KNOW ANYWHERE ELSE I CAN GET A COLUMN FROM?

 

[steve a]

Just buy a second hand one i got mine from a williams 3 for $40. In mint condition.

 

[u33db]

Luck at last?! After my 6.5 weeks of waiting, my rack still didnt arrive so i phoned up the dealer to get my car back with the following result; basically, theyre getting a different rack (ie not the correct one for my car) for me, fitting it and replacing everything necessary in the process to do it!!!

Apparently theyve done this once before so with a bit of luck i may have my valver back tomorrow!!! Ill try and find out exactly what they did in case anyone else is in the same boat.

Ha-ha you Corsa driving mailto:b@#tards...i m">b~#tards...i m coming for ya!!!!

 

[Ben j]

Quote: Originally posted by steve a on 02 October 2003

Just buy a second hand one i got mine from a williams 3 for $40. In mint condition.

then how do i know if its good condition?

 

[Rajk]

6.5 weeks your having a laugh, mind you its been 3 weeks already for my steering rack

 

[James Clio 16v]

u33db, that sounds a bit dodgy to me, could even be dangerous. I wouldnt be happy if that was my car.

BTW. Is that a Renault main dealer? If so isnt that against their policy?

Rajk, hope its not another 3.5 weeks mate!

James

 

[u33db]

James, I think the correct one has male trackrod ends and theyre getting one with female trackrod ends so should all be ok. Got a phonecall half and hour ago saying it had defo arrived and theyre working on it right now!!

 

[James Clio 16v]

Oh, I see. Well fingers crossed for you.

James

 

[Ben j]

is there a differnce between valver and normal steering columns?

 

[James Clio 16v]

Ben,

Shouldnt think so mate, Ive been told that all of the power steering racks are the same, bar the track rods.

James

 

[Rajk]

the willy one is different apparently

 

[Ben j]

yer but is it different or do they just charge u more cus u own a willy?

 

[Rajk]

i thought it would be the same as the valver but according to Pmitchell/reno but the willy does have a wide track

 

[Ben j]

but surely the column aint no different still?

 

[White16valver]

female track rod ends? God, now its *definitely* gonna go wrong...

 

[Ben j]

aaaaaaaaaaaaaaaaaahhhhhhhh

 

[Ben j]

well my steering columns there finally but i also had a rear bush on order too! still waitin for that! gays

 

[James Clio 16v]

To give you an update on my car, as I am awaiting Paul to finish Rajks before he can do mine, I called Paul yesterday & Renault have told him that they couldnt get him a Willy rack for Rajks car until mid November! So much for 10 days.

Paul said that he is going to fit new tracking arms to the Willy. I dont know where he is getting the tool from to do this, I assume that he is borrowing this from Renault for all the inconvenience that they have caused.

With a bit of luck, mine should be going in next weekend.

James