Basically I bought a 13inch Macbook off eBay advertised as like brand new with light usage 12 months old
Paid £600 for it Duo core, 4GB RAM, 120GB HDD received it on Tuesday morning. Didn’t open it while I got home from work about 5 ish as I was working all day.
When I did open it the Macbook Box was tatty and shabby to say the least with all the cardboard peeling and tattered. The Macbook itself was covered in scratches top and bottom all over it, there was a small scratch on the screen, dirt under the keyboard, the caps lock was dodgy and to top it off the CD/DVD drive was faulty. The Macbook was also covered in brown stains and the charger was no longer the beautiful Apple white it was coffee brown and covered in what appeared to be blue or green ink.
Bearing in mind the laptop was advertised as being lightly used it looked like it had gone 3 rounds with Prince Naseem Ahmed. The seller is called AppleCore_TheSpecialists and up to this point had been magnificent in replying quick and fast delivery etc it was a massive shame about the goods. He was aa Apple power seller and had 100% 5 star feedback.
I emailed the seller and he said the CD drive was working priory to dispatch as he had reinstalled it with Snow leopard on the 5th May although upon looking in the Logs there were logs as far back as 2009 so he was blatantly lying, he left me no choice but to log a eBay dispute.
Please see below the following dispute conversations me in black and him in red:
Details you provided:
The item doesn't match the seller's description.
You have tried contacting the seller
You paid on 08 May, 2010
You contacted the seller through email.
The seller made you wait longer.
More comments: The seller said he had used Cds in it prior to delivery to reinstall the macbook but this clearly isnt the case as their is logs on the macbook going as far back as 2009 which shows the seller is lying as if the macbook had been reinstalled when he originally said, i.e a few days prior to delivery it wouldnt have logs on from 6-12 months ago. The Cd drive will not work at all!
The buyer said the item is damaged
Additional information:
"Bought this new Macbook which I received today it is covered in scratches which this wasnt in the description the seller also told me it looked brand new. Their is brown stains on some of the white plastic of the macbook also. 3rd thing and most important thing wrong with the macbook is the CD drive doesnt work, it will not take any cds what so ever. I;m not happy about having to send it back as its going to have to go special delivery and going to cost a fortune."
"I have decided I want a full refund and to return the item immediatley! I also want feunding for any postage it is going to cost me! Problems with the Macbook: 1. CD/DVD drive is faulty 2. It is over in scratches and brown staines 3. There is a scratch on the glossy screen of the Macbook 4. The charger is tatty and shabby and is covered in what appears to be blue or green ink! I was told this laptop is a refurbished laptop as brand new and has had light use and 12 months old. This is clearly not the case. I am a Systems Networking Manager by trade, IT support is my job and i'm not going to be fobbed off! This laptop looks like it has had heavy duty use and been thrown around quite alot!"
Refund information:
A full refund of £599.00 will be issued through PayPal once the item is delivered.
Seller's return address:
Ben Higgs
7 Elizabeth Road
Leamington Spa Warwickshire CV31 3LJ
United Kingdom
I have posted the item (12/05/2010) special deliery so will be with you tommorow(13/05/2010) before 1pm. It cost me £21.65 to post it I want this refunding also aswell as the £599 making it a total of £620. I feel you have wasted alot of my time and has cost me quite a bit in petrol to my nearest royal mail post office! You obviously new the CD drive wasnt working as the laptop has logs on it as far back as 2009. If you don't refund the full ammount including postage I will be seeking advice from my solicitor I have everything that has happened in writing with photographic and video evidence of the faults with the laptop. If you refund the full ammount £620 I will leave you positive feedback. Please refund me the full ammount as soon as possible as I now need to waste another week trying to find another Mac! Regards
Your message to the seller:
"Tracking number: ********5000GB" posted as requested by ebay
Refund information:
A full refund of £599.00 will be issued through PayPal once the item is delivered.
Seller's return address:
Ben Higgs
7 Elizabeth Road
Leamington Spa Warwickshire CV31 3LJ
United Kingdom
Seller's Return Instructions:
"We have an invoice from Apple with the machines serial number stating that the machine is in perfect working order as of 05/05/2010, signed by an Apple Engineer. We are more than happy to accept a return on the item under the Distance Seller regulations, return postage will be refunded after the receipt of 5 star feedback."
You should receive the laptop by 1PM today. I am in urgent need of another Mac and ned to go to Apple and buy one tonight Please provide me with a full refund by 4PM today or Negative feedback will be left The full refund means the £599 + the £21 delivery making it a total of £620"
Once received the laptop will need to be assessed by a technician to ascertain that there is no evident tampering and to confirm the faulty optical drive. This may take longer than the timeframe you are demanding, but we are well within our rights to do so. As you are using negative feedback as a threat, we will be reporting you to eBay for Feedback abuse. To confirm, we will only refund your funds when we are satisfied that no tampering has taken place, and that the item is in its original condition."
"I have checked the tracking number and I can see that the Macbook was delivered and signed for by HIGGS at Signature Time: 10:28:00GMT 13/05/10 as seen below. Your item with reference *******5000GB has been delivered. The electronic Proof of Delivery for this item is now displayed below.
He signed for the laptop this morning at half past 10 and he hasn’t responded since, baring in mind it was taking him 5 minutes to reply before. I phoned ebay and they say i have to wait 10 days for him to reply!
I’m so upset no macbook and £650 out of pocket!
Anyone got any advice? I have his full name and address, could I go to the police?
Paid £600 for it Duo core, 4GB RAM, 120GB HDD received it on Tuesday morning. Didn’t open it while I got home from work about 5 ish as I was working all day.
When I did open it the Macbook Box was tatty and shabby to say the least with all the cardboard peeling and tattered. The Macbook itself was covered in scratches top and bottom all over it, there was a small scratch on the screen, dirt under the keyboard, the caps lock was dodgy and to top it off the CD/DVD drive was faulty. The Macbook was also covered in brown stains and the charger was no longer the beautiful Apple white it was coffee brown and covered in what appeared to be blue or green ink.
Bearing in mind the laptop was advertised as being lightly used it looked like it had gone 3 rounds with Prince Naseem Ahmed. The seller is called AppleCore_TheSpecialists and up to this point had been magnificent in replying quick and fast delivery etc it was a massive shame about the goods. He was aa Apple power seller and had 100% 5 star feedback.
I emailed the seller and he said the CD drive was working priory to dispatch as he had reinstalled it with Snow leopard on the 5th May although upon looking in the Logs there were logs as far back as 2009 so he was blatantly lying, he left me no choice but to log a eBay dispute.
Please see below the following dispute conversations me in black and him in red:
Details you provided:
The item doesn't match the seller's description.
You have tried contacting the seller
You paid on 08 May, 2010
You contacted the seller through email.
The seller made you wait longer.
More comments: The seller said he had used Cds in it prior to delivery to reinstall the macbook but this clearly isnt the case as their is logs on the macbook going as far back as 2009 which shows the seller is lying as if the macbook had been reinstalled when he originally said, i.e a few days prior to delivery it wouldnt have logs on from 6-12 months ago. The Cd drive will not work at all!
The buyer said the item is damaged
Additional information:
"Bought this new Macbook which I received today it is covered in scratches which this wasnt in the description the seller also told me it looked brand new. Their is brown stains on some of the white plastic of the macbook also. 3rd thing and most important thing wrong with the macbook is the CD drive doesnt work, it will not take any cds what so ever. I;m not happy about having to send it back as its going to have to go special delivery and going to cost a fortune."
"I have decided I want a full refund and to return the item immediatley! I also want feunding for any postage it is going to cost me! Problems with the Macbook: 1. CD/DVD drive is faulty 2. It is over in scratches and brown staines 3. There is a scratch on the glossy screen of the Macbook 4. The charger is tatty and shabby and is covered in what appears to be blue or green ink! I was told this laptop is a refurbished laptop as brand new and has had light use and 12 months old. This is clearly not the case. I am a Systems Networking Manager by trade, IT support is my job and i'm not going to be fobbed off! This laptop looks like it has had heavy duty use and been thrown around quite alot!"
Refund information:
A full refund of £599.00 will be issued through PayPal once the item is delivered.
Seller's return address:
Ben Higgs
7 Elizabeth Road
Leamington Spa Warwickshire CV31 3LJ
United Kingdom
I have posted the item (12/05/2010) special deliery so will be with you tommorow(13/05/2010) before 1pm. It cost me £21.65 to post it I want this refunding also aswell as the £599 making it a total of £620. I feel you have wasted alot of my time and has cost me quite a bit in petrol to my nearest royal mail post office! You obviously new the CD drive wasnt working as the laptop has logs on it as far back as 2009. If you don't refund the full ammount including postage I will be seeking advice from my solicitor I have everything that has happened in writing with photographic and video evidence of the faults with the laptop. If you refund the full ammount £620 I will leave you positive feedback. Please refund me the full ammount as soon as possible as I now need to waste another week trying to find another Mac! Regards
Your message to the seller:
"Tracking number: ********5000GB" posted as requested by ebay
Refund information:
A full refund of £599.00 will be issued through PayPal once the item is delivered.
Seller's return address:
Ben Higgs
7 Elizabeth Road
Leamington Spa Warwickshire CV31 3LJ
United Kingdom
Seller's Return Instructions:
"We have an invoice from Apple with the machines serial number stating that the machine is in perfect working order as of 05/05/2010, signed by an Apple Engineer. We are more than happy to accept a return on the item under the Distance Seller regulations, return postage will be refunded after the receipt of 5 star feedback."
You should receive the laptop by 1PM today. I am in urgent need of another Mac and ned to go to Apple and buy one tonight Please provide me with a full refund by 4PM today or Negative feedback will be left The full refund means the £599 + the £21 delivery making it a total of £620"
Once received the laptop will need to be assessed by a technician to ascertain that there is no evident tampering and to confirm the faulty optical drive. This may take longer than the timeframe you are demanding, but we are well within our rights to do so. As you are using negative feedback as a threat, we will be reporting you to eBay for Feedback abuse. To confirm, we will only refund your funds when we are satisfied that no tampering has taken place, and that the item is in its original condition."
"I have checked the tracking number and I can see that the Macbook was delivered and signed for by HIGGS at Signature Time: 10:28:00GMT 13/05/10 as seen below. Your item with reference *******5000GB has been delivered. The electronic Proof of Delivery for this item is now displayed below.
He signed for the laptop this morning at half past 10 and he hasn’t responded since, baring in mind it was taking him 5 minutes to reply before. I phoned ebay and they say i have to wait 10 days for him to reply!
I’m so upset no macbook and £650 out of pocket!
Anyone got any advice? I have his full name and address, could I go to the police?
