Hi all, I need to remove my exterior door handle as the keyless lock button doesn’t work. Found a handy guide on here and followed it no probs, but I’m struggling with this bit: there is a rubber grommet you remove which reveals a torx, you undo this torx and this releases the little plastic cap on the handle which leads to the following steps. When I undo the torx, it turns like 3/4 of a turn and then jumps back to its original position, can’t seem to get it to do anything else. Has anyone else had this, or know a solution? Many thanks, James