Virgin existing customer deals?

[Ex-User (72296)]

They wont offer it for £85 ffs. Still a saving if I accept it at £95. Tried to play hard ball with the sales team and they said ‘no problem, bye’. Now ive got to call them back and grovel for the £95 offer ffs.

 

[Mr Squashie]

How are you people managing to cancel so easily? Virgin were amazing to me while I was a customer, constantly giving me much better deals every time I called, but when I tried to leave it took about 6 weeks of increasingly angry emails because the dickheads kept trying to charge me an early cancellation fee

 

[Kenich.]

You'd think they'd offer a long standing customer at least something

I never understand when companies do that

Retentions finally called...

They offered to double up the speed to 250 with Mixit Tv / landline for £25 lol. Which is £1 more than some of the other provider offers though a far far superior package.

Somehow £10 cheaper than I was paying before and probably cheaper than I have paid for 7 years! Result, though I did get a bit worried a week in after putting in a cancellation that I would have to go through with the hassle of moving to another provider.

 

[Klumpy Dumpy]

Retentions finally called...

They offered to double up the speed to 250 with Mixit Tv / landline for £25 lol. Which is £1 more than some of the other provider offers though a far far superior package.

Somehow £10 cheaper than I was paying before and probably cheaper than I have paid for 7 years! Result, though I did get a bit worried a week in after putting in a cancellation that I would have to go through with the hassle of moving to another provider.

Result!

Does make me wonder why some of their advisors are such c***s though. I rang once, got through to a proper useless bag of s**t and then the second time I got someone who gave me the mix it package and 250mb for £36 a month. Makes no sense

 

[RSRowe]

I only had internet from them, but it's gone from 30 quid to 66. The retention price was either 58 quid for 18 months, or 53 quid with an O2 sim which is no use to me for 18 months .

Bit w**k really. Ended up moving to BT, but just waiting for installation date now. w**k having no internet at home

 

[Ex-User (72296)]

Should receive my hub for 1000mb today. Don’t really understand how it can be any quicker 🤣

 

[Paul.M]

After reading the above comments I was dreading phoning them, my contract expired last month.

I'm on the mix it bundle as we aren't big TV watchers, M125 fibre.

Was paying £46 a month, outside contract price was £66.50. Phoned the number posted by Jamie on the previous page for retentions, 2 minutes on hold and the first offer they came back with was £35 a month with next month's payment being £9, no playing hard ball required, nice and easy! Pleasantly surprised!

 

[Mr Underhill]

If you want to speak to someone in the country, more than likely Scottish, 08009522277 for renewals/cancellations

Person I spoke to almost halved what it was meant to be.

Tried that number and ended up in Calcutta.

 

[c4pob]

If it helps. I’m internet only and was paying £37 and something pence a month for the 350mb internet. Phoned up and am now paying £37 a month exactly (so a small monthly reduction) for their 1gb download speed.
originally spoke to their Indian based team. Total waste of time but you’ve got to jump through the hoops. Got put through the the UK cancellation team and did much better.

 

[Mr Underhill]

It's that time again. Contract up on 8th January.

It's all getting done over Whatsapp now which is better as it's using wi-fi on my desktop as opposed to hanging on the phone. They still ask questions such as :

1. Could you explain how many of you use Broadband and for what purpose? 2. What TV channels do you and your family like watching? 3. How is the telephone being used in the house hold?

I told them I can't tell them anything about what I watch or do as my job won't allow it. But my job does mean i've acquired a particular set of skills and if they cut me off halfway through, I will find them and when I do I will kill them. They didn't laugh

And they don't like you to have just broadband on its own, which is all I need, so insist on you having their Mixit TV package and landline.

£59 for a new 18 mth contract. Seems good value, but I just don't need the TV and phone line.

The w*****s have had a monopoly on cable up in the North East for as long as I can remember. Same old story every 18 mths. I can't get decent Sky Broadband in my area either.

They will let you have broadband on its own if you insist though. Just waiting for a callback. 🤞

 

[c4pob]

It's that time again. Contract up on 8th January.

It's all getting done over Whatsapp now which is better as it's using wi-fi on my desktop as opposed to hanging on the phone. They still ask questions such as :

1. Could you explain how many of you use Broadband and for what purpose? 2. What TV channels do you and your family like watching? 3. How is the telephone being used in the house hold?

I told them I can't tell them anything about what I watch or do as my job won't allow it. But my job does mean i've acquired a particular set of skills and if they cut me off halfway through, I will find them and when I do I will kill them. They didn't laugh

And they don't like you to have just broadband on its own, which is all I need, so insist on you having their Mixit TV package and landline.

£59 for a new 18 mth contract. Seems good value, but I just don't need the TV and phone line.

The w*****s have had a monopoly on cable up in the North East for as long as I can remember. Same old story every 18 mths. I can't get decent Sky Broadband in my area either.

They will let you have broadband on its own if you insist though. Just waiting for a callback. 🤞

I told them I’ve got sky and that it’s much better! They instead pushed their mobile phone packages but wasn’t interested.

 

[Mr Underhill]

If it helps. I’m internet only and was paying £37 and something pence a month for the 350mb internet. Phoned up and am now paying £37 a month exactly (so a small monthly reduction) for their 1gb download speed.
originally spoke to their Indian based team. Total waste of time but you’ve got to jump through the hoops. Got put through the the UK cancellation team and did much better.

Good to know. I was on their M350 package, but downgraded to M100 and found no difference at all.

I'll see what they offer me.

 

[Mr Underhill]

So some people pay £37 for 1GB, my colleague in the office pays £31 for M350, but they can't offer me anything better than £34 for M125. Been with these guys since the NTL days. b******s.

 

[Gray]

£37 for 1Gb is a sweet deal... As mentioned above, I am paying £35 for M350.

 

[Mr Underhill]

£37 for 1Gb is a sweet deal... As mentioned above, I am paying £35 for M350.

It certainly is. They want £43 for M350 out of me.

 

[Mr Underhill]

So after being quoted £34 for M125 broadband, and realising I had absolutely no other alternative if I wanted fibre, I called them back 3 days later.

I ended up in Calcutta again only this time they wanted £44 for M125. No amount of threatening to leave was going to change it, so I politely told them to piss off.

I then went into my virgin media portal and filed a complaint. The usual whinge about being a long-standing customer, blah, blah. It matters not, they don't give a s**t anyway.

2 days later I get an email from the complaints department telling me they were really sorry and they were going to offer me a resolution. Here's what they said - word for word.

Here's what we offer as a resolution:
Package ->Extra info on package and product

We hope this works for you.

That's it Nothing! Oh and to call Calcutta on 0345 454 1111 using the reference number

Couldn't make it up.

So I got up this morning determined to get it sorted because after 8th January the price of my current package doubles.

This time I didn't follow their phone menu, instead, I requested technical help. Ended up in India again, who in turn put me through to a lovely Yorkshire lass.

I ended up with M125 broadband for £10.25 on a new 18-month contract.

Put the phone down, and did a little jig only to get a call from her 5 minutes later saying she'd cocked up and it was actually £30 for M125. Being an old softy I agreed. 3 minutes into the conversation she then said she was so embarrassed to tell me she'd cocked up again and it was actually £44 for M125

At this point, I'm past caring. Just give me a deal, any deal. I ended up with M250 broadband for £26 which is pretty good.

What a fookin carry on.

 

[Cookie]

Virgin the pisstaking b******s have decided that I will be paying an extra 21.50 a month for no f**king reason

Time to cancel and see what they try and offer me (or not, I'll just go back to internet only and expense it to work)

 

[rctempire]

Least you can get out of contract for Virgin if in contract for free.

Next year you cannot without a penalty fee.

 

[Cookie]

Least you can get out of contract for Virgin if in contract for free.

Next year you cannot without a penalty fee.

My contract with them is up the beginning of May anyway

 

[Ray Gin]

Thoughts? Upload seems a little low?

 

[Ray Gin]

Or this with Vodafone. £35 a month

 

[Klumpy Dumpy]

Thoughts? Upload seems a little low?

View attachment 1635308

Tbh unless you've got a server at your house that people stream horrific amounts from then upload ain't that much of a problem. 50Mbps is sound enough

 

[Ray Gin]

Tbh unless you've got a server at your house that people stream horrific amounts from then upload ain't that much of a problem. 50Mbps is sound enough

Not think the 910Mbps download AND upload would be better though?

 

[Klumpy Dumpy]

Not think the 910Mbps download AND upload would be better though?

Oh aye

Just depends how good the service is because a mate of mine went with Voda and didn't have proper internet for nearly 2 years. They gave him compensation for every day he didn't have it and provided a USB dongle SIM 😂

I mean he rinsed them for thousands so f**k it, go for it 😂

 

[Ray Gin]

This is what my PC gets (wired) and I find downloading updates/uploading to YT pretty slow.

 

[Klumpy Dumpy]

Not terrible, forgot you did Youtube. Go with Voda and hopefully they make a c**k and balls of it and you manage to rinse them 😂

 

[Ray Gin]

Ffs, I now have to choose which type of router I want?

Do I just get the normal one or the fancy new ultra with wifi 6E (whatever that means)

 

[Klumpy Dumpy]

I'd just stick with the £35 a month one. For the £180 per year youd be spending you could outright buy a better router, stick the Voda one in modem mode and then buy ourself a booster too

 

[Ray Gin]

I'd just stick with the £35 a month one. For the £180 per year youd be spending you could outright buy a better router, stick the Voda one in modem mode and then buy ourself a booster too

What advantage(s) would I get with the wifi 6E router?

 

[Klumpy Dumpy]

What advantage(s) would I get with the wifi 6E router?

Better range and speeds on them

 

[c4pob]

Ffs, I now have to choose which type of router I want?

View attachment 1635311

Do I just get the normal one or the fancy new ultra with wifi 6E (whatever that means)

buy your own wifi6 router. It will no doubt be infinitely better than the one they send you.

 

[JJ]

As above, the Vodafone service will be by Cityfibre no doubt, I had it in the last house and it was spot on.

f**k off the routers own WiFi, build your own mesh network and control your SSiD's. That way when you change providers you just plug in and it all still works and everything still connects.

 

[Ray Gin]

Any recommendations on routers?

 

[Flat Eric]

Virgin have said my bills going up from 35 a month to 63

Then when looking at the new customer deal for same package it's 39 a month
(M350)

So what stops me cancelling amd starting again?

 

[Klumpy Dumpy]

Virgin have said my bills going up from 35 a month to 63

Then when looking at the new customer deal for same package it's 39 a month
(M350)

So what stops me cancelling amd starting again?

Barter them, I managed to get a good deal

 

[Mr Underhill]

Virgin have said my bills going up from 35 a month to 63

Then when looking at the new customer deal for same package it's 39 a month
(M350)

So what stops me cancelling amd starting again?

I think you or family member at your address need to have left for 12/18 months (don’t quote me on exact time) before they’ll class you as a new customer. I’ve tried this. B****ds have it well covered.

 

[Mr Underhill]

View attachment 1635319

Any recommendations on routers?

The Eero 6 range are awesome - Amazon eero 6+ mesh Wi-Fi 6... https://www.amazon.co.uk/dp/B08ZK15LWW/?tag=cliospnet01-21

 

[Ray Gin]

The Eero 6 range are awesome - Amazon eero 6+ mesh Wi-Fi 6... https://www.amazon.co.uk/dp/B08ZK15LWW/?tag=cliospnet01-21

300 quid bud??

Am I really going to get THAT much benefit from one of those?

 

[Mr Underhill]

300 quid bud??

Am I really going to get THAT much benefit from one of those?

That’s for a 3 pack but they do them as a single unit - £99. Tbh despite having 3 installed around the house, I only use 1 as I get coverage all over. I can’t emphasise how good these are though. They make the shittiest broadband seem unbelievable fast.

I’m on M250 at the moment but was on M125 when I bought them and it was streaming content from 3 TVs, multiple phones/iPads in different rooms all at the same time without a glitch.

 

[Ol’ Tarby]

Virgin have said my bills going up from 35 a month to 63

Then when looking at the new customer deal for same package it's 39 a month
(M350)

So what stops me cancelling amd starting again?

Just ring up to cancel, they'll probably honour the price to get you to stay