Faster Broadband

[Andy_con]

am currently with BT and my internet is slow, really really slow...
ive ditched the BT HH and got a decent wireless router, but not changed anything.

god knows why I pay £50 a month for it!

my post code is CM7 9NF

no one really seems to offer superfast in my street, I assume there is nothing I can do. im fooked?

 

[Greeny.]

BT Broadband

www.broadbandchecker.btwholesale.com

Lob your number in the above and see what sync speed and services you’re able to get via openreach. I assume there isn’t any Virgin in your area? Worth checking if you’re not sure.

Also worth plugging a device directly onto your router and checking the speed your receive along with checking your sync speed on your router against what you ‘should’ be able to get using the above checker.

 

[charltjr]

How slow is slow? You should be able to get a decent fibre connection at that postcode. Can you post results from Speedtest.net?

Have you tried plugging directly into the router with an Ethernet cable to rule out WiFi issues?

 

[Not a Diesel!!!]

I have cheap slow broadband but it was super slow and variable.

Did the speed check and was almost non existent.

Engineer came and found two partial breaks in street.

It's still half of top number declared but 10 times faster than it was.

 

[McGherkin]

Can't get Virgin there, I'm not sure if they still do it but if your whole street signed up to say you wanted them to tell you when it was available, they would come and fibre your street.

First though, what are you supposed to be getting and what are you actually getting on speedtest.net?

 

[Andy_con]

BT Broadband

www.broadbandchecker.btwholesale.com

Lob your number in the above and see what sync speed and services you’re able to get via openreach. I assume there isn’t any Virgin in your area? Worth checking if you’re not sure.

Also worth plugging a device directly onto your router and checking the speed your receive along with checking your sync speed on your router against what you ‘should’ be able to get using the above checker.

wont be able to plug directly into router until tomorrow now

 

[Andy_con]

How slow is slow? You should be able to get a decent fibre connection at that postcode. Can you post results from Speedtest.net?

Have you tried plugging directly into the router with an Ethernet cable to rule out WiFi issues?

am not plugged into router, am just on my laptop wireless. but speed test came back as 28mbps and 0.58 upload

 

[terryc101]

am not plugged into router, am just on my laptop wireless. but speed test came back as 28mbps and 0.58 upload

How far are you from the nearest Bt green cab?

 

[Greeny.]

wont be able to plug directly into router until tomorrow now

View attachment 1486013

From this it looks as though your router is syncing at 39.61Mbps and the max you’re likely to get is 46.4Mbps, however your upload is very low compared with what your line can provide but that might be capped by your ISP but I assume those observed speeds are sync rates I’m not 100% sure. With your upload speed so slow it will effect general browsing especially with multiple phones etc connected so I would raise a fault with your ISP to have a look into it as a first port of call. The download speed difference between what you’ve just tested and the observed speed could just be a WiFi ‘issue’ as such, but sorting the upload will help for sure.

 

[Andy_con]

I will plug in tomorrow and report back.

Given like many people I'm working from home 100% it's causing me lots of zoom and teams issues

 

[Andy_con]

At the start of lock down I purchased this

ASUS RT-AC86U WiFi Cable & Fibre Router - AC 2900, Dual-band

For cable or fibre optic broadband; AC 2900; Ideal for high internet use; Dual-band (2.4 GHz + 5 GHz); Beamforming improves network connectivity

www.currys.co.uk

So binned off the home hub 5 as I knew I was going to need faster Internet.

So I have a little white by modem plugged into the above Asus router

 

[Greeny.]

I will plug in tomorrow and report back.

Given like many people I'm working from home 100% it's causing me lots of zoom and teams issues

Lack of upload will not help with this at all, I was using 3Mbps upload on a Skype for Business call today and you have 0.8Mbps available for every device on your network.

 

[charltjr]

Agree- your upload speed looks to be the issue. If it’s still that low when plugged directly in to the router I’d raise a fault with BT. It’s probably the first thing they’ll ask you to do anyway.

 

[Ex-User (19928)]

Other thing to consider is just do your video calls via a phone and use 4G etc. If you have half decent reception you’ll get more than 1Mbps upload

 

[Andy_con]

From this it looks as though your router is syncing at 39.61Mbps and the max you’re likely to get is 46.4Mbps, however your upload is very low compared with what your line can provide but that might be capped by your ISP but I assume those observed speeds are sync rates I’m not 100% sure. With your upload speed so slow it will effect general browsing especially with multiple phones etc connected so I would raise a fault with your ISP to have a look into it as a first port of call. The download speed difference between what you’ve just tested and the observed speed could just be a WiFi ‘issue’ as such, but sorting the upload will help for sure.

so plugged in and here are the results...

I assume next I should plug the BT homehub back in and do the same test with that?

 

[Greeny.]

They may well ask you to do that, but given the observed speeds you posted above, im not 100% sure it would make alot of difference. I would honestly just give BT a call and say that you have a problem with your upload speed (assuming its not capped by your package).

 

[Andy_con]

They may well ask you to do that, but given the observed speeds you posted above, im not 100% sure it would make alot of difference. I would honestly just give BT a call and say that you have a problem with your upload speed (assuming its not capped by your package).

na, unlimited. I pay for ultra high speed. so shouldn't be.

ill give them a call, im lead to believe call after 8pm and India is closed and you get through to a UK person.

 

[charltjr]

That upload is really cack, although download isn’t much better for fibre.

I imagine they’ll want the HH5 plugged back in. The other thing they’ll ask you to do is try plugging in to the test socket on your phone line to rule out any internal interference in your house, so may as well try that now too.

 

[Andy_con]

That upload is really cack, although download isn’t much better for fibre.

I imagine they’ll want the HH5 plugged back in. The other thing they’ll ask you to do is try plugging in to the test socket on your phone line to rule out any internal interference in your house, so may as well try that now too.

Will do tomorrow, thanks

 

[Adam111]

Seen this advertised near me recently in Southampton. 900mbps download and 900mbps upload for £25 a month, i'm currently paying just shy of £40 for 100mbps download and 10mbps upload with Virgin.

toob full-fibre broadband for your home

toob are bringing fast, reliable and affordable full-fibre broadband to England! Benefit from 900 Mbps download & upload speeds for just £29 a month.

www.toob.co.uk

 

[Andy_con]

Just phoned bt and went though to a UK call centre, instantly she came back and said yes a fault has come up straight away.

Thanks to Cs for the help

 

[R3k1355]

They're pretty decent to be fair, I had a similar issue a couple of weeks ago.

Phoned up and got almost straight through to a UK person, quick check and they confirmed an issue.
Organised an engineer to come the next day.

 

[Andy_con]

They may well ask you to do that, but given the observed speeds you posted above, im not 100% sure it would make alot of difference. I would honestly just give BT a call and say that you have a problem with your upload speed (assuming its not capped by your package).

So BT sent me a brand new home hub when I phoned to say I was having issues. They have phoned me to confirm they have fixed the line fault.

Just had the new HH plugged in and I'm getting a good download and 6mb upload speed.

Plug my fancy Asus in and I get half the download and 0.49 upload.

So could be my new Asus setup?

 

[Greeny.]

So BT sent me a brand new home hub when I phoned to say I was having issues. They have phoned me to confirm they have fixed the line fault.

Just had the new HH plugged in and I'm getting a good download and 6mb upload speed.

Plug my fancy Asus in and I get half the download and 0.49 upload.

So could be my new Asus setup?

Sounds like it but I’m not sure how unless there is some weird QoS at work. I’ve never owned an Asus router/modem but are you able to set it up as just a router rather than replacing the home hub and use that as the modem?

 

[Andy_con]

Sounds like it but I’m not sure how unless there is some weird QoS at work. I’ve never owned an Asus router/modem but are you able to set it up as just a router rather than replacing the home hub and use that as the modem?

I got the phone line coming in, going into one of these BT white boxes, then going into my asus router.

I thought I could plug my laptop straight into the bt white box, but I don't get internet.

I could just plug the new BT HH in, but sadly then ive got a spare £150 router

 

[Daz...]

I think you need to ditch the white box. Plug the HH in, and then plug the router into that.

 

[Andy_con]

I think you need to ditch the white box. Plug the HH in, and then plug the router into that.

whats the point?

is my asus router better than the new BT HH6?

 

[Daz...]

There’s not much point unless it gives you better coverage than the bt one.

I would personally just sell the Asus router.