The more people who bring this to Renault's attention the better I think. Like the bonnet catch issue, the more pressure that can be put on them the more chance we have of getting Renault to accept there is a problem.
We need as many people to visit a dealership and show them their steering wheels as my experience showed that Renault Customer Services was using the "experience" of the dealership to advise whether it was a warranty problem or not!
I'm happy to go with any one to Crossroads in Oxford or Jaybe in Banbury :O)
We need as many people to visit a dealership and show them their steering wheels as my experience showed that Renault Customer Services was using the "experience" of the dealership to advise whether it was a warranty problem or not!
I'm happy to go with any one to Crossroads in Oxford or Jaybe in Banbury :O)
Rather than saying "add me to the list please" why not add yourself as per the instructions??!! And email as well???
And dont quote the whole f**king list
Is this actually going anywhere?
nope, its been going on for years tbh... I need to take charge and see it through.
While Davis from RUK is kicking about the forum, surely this is an opportunity to discuss this with Reno and see what the chances of a resolution are and who we need to talk to.
Anyone fancy taking the helm?
Oh and that email address on the first page dont work.
Right, sorry for the late update, I have been following up this despite what people have been saying:nono:
So far 94 of you have emailed me your details, everytime i get an email i add you onto the list and it gets sent to renault uk aftersales service and i will continue to do this until we get a result.
In the most recent conversation i had with a representative they assured me they take all complaints are taken seriously but this has attracted 'particular attention' due to the number of complaints. However they do stress that the vast majority of the cars listed are over 5 years old and even with the best quality materials, wear and tear is expected. He was very honest with myself and said in his opinion this is going to go nowhere, the view they take is if it isnt a danger or doesnt stop the car operating as it should then it isnt a priority for them to get it resolved. i got the impression he was trying to say, 'the steering wheel is still round and turns the wheels so stfu' :dapprove:
I will keep pressing though. Thanks for your patience.
Marby, i completely see your point. But if there is no proof of accidents caused by a melted steering wheel then renault are not going to accept that its a danger.
You could say the same with anything though, it could very well be down to wear and tear. I expect half the people on the list accept this, i dont myself, but it does seem to be the general view at renault.